9
ERROR CODE DISPLAY AND SOLUTIONS
If you are receiving error codes above, check the machine for dust. If you continue to receive error codes, please
contact Royal Sovereign’s Service Center at 1-800-397-1025.
Error Code
Reason
Solutions
A
UV suspect banknote
Remove first bill from the stacker, then
continue counting.
B
MG suspect banknote
Remove first bill from the stacker, then
continue counting.
C
Double Note (Chain note) error
Remove first bill from the stacker, then
continue counting.
D
DD suspect note due to bill width
Remove first bill from the stacker, then
continue counting.
F
Half Note error
Remove first bill from the stacker, then
continue counting.
E01/E02
Counting Sensor error
Clean the sensor or contact Royal Sovereign
to replace sensor if error code persists.
E03
Code disc sensor error
Clean the sensor or contact Royal Sovereign
to replace sensor if error code persists.
E04
Hopper sensor error
Clean the sensor or contact Royal Sovereign
to replace sensor if error code persists.
E05
Stacker sensor error
Clean the sensor or contact Royal Sovereign
to replace sensor if error code persists.
H
Hole in bill (Sometimes found in very old
or dirty bills)
Remove first bill from the stacker, then
continue counting.
The display may show some error codes when counting, which means there are some problems with the
machine. Refer to the chart below to solve the errors.