9
TROUBLESHOOTING
Problem
Reason
Solution
Bills get
damaged
Hopper
Tension
is too
tight
To loosen the tension, please turn the bill thickness adjuster (located on the
top of the machine) one notch to the right (+). Repeat bill counting and
adjust if problem continues.
Machine runs
slow
Hopper
Tension
is too
tight
To loosen the tension, please turn the bill thickness adjuster (located on the
top of the machine) one notch to the right (+). Repeat bill counting and
adjust if problem continues.
Bills eject from the
machine
Hopper
Tension
is too
loose
To tighten the tension, please turn the bill thickness adjuster (located on
the top of the machine) one notch to the left (-). Repeat bill counting and
adjust if problem continues.
Display shows
miscount
Hopper
Tension
is too
loose
To tighten the tension, please turn the bill thickness adjuster (located on
the top of the machine) one notch to the left (-). Repeat bill counting and
adjust if problem continues.