20
Troubleshooting Guide
BURNER WILL NOT LIGHT
1.) Gas supply is turned off. Turn on gas at propane tank.
2.) Out of propane. Fill or replace the propane tank.
3.) Regulator is not properly seated into the tank valve. Remove and reattach. Hand tighten only.
4.) Crimped fuel supply hose
that needs to be straightened.
5.) Regulator failure or damaged hose. Order replacement part and replace.
6.) Make sure you can hear the electronic igniter clicking. If not, replace the battery with an “AA” size. Inspect
the electrode to be sure it’s not coated in grease or dirt. If so, clean with rubbing alcohol. Check the distance
from the electrode tip to the burner. The tip of the electrode should be 3–6 mm
(1/8–1/4") from the main
burner and 3–5 mm (1/8–3/16") from the side burner. Adjust if necessary. Inspect the electrodes to be sure
they are not cracked or broken. If so, order replacement parts and replace.
7.) Blockage in the gas system. Remove insects, spider webs or other blockage. Clean if necessary. Inspect
under the control panel to be sure the burners are aligned properly with the valves.
IRREGULAR FLAME OR YELLOW FLAME
1.) New burner may have residual oil, which will burn off.
2.) Tubes in burners are blocked. Remove and clean.
3.) Burners have a high grease or dirt build-up. Remove and clean.
4.) Burners are not aligned properly with the valves. Adjust under the control panel.
SUDDEN DROP IN GAS PRESSURE OR FLAMES BLOW OUT
1.) Out of gas. Refill or replace the propane tank.
2.) Your excessive fuel flow valve has tripped, thereby reducing the flow of gas. Turn off all burners, wait 30
seconds, and relight grill. If problem persists, turn off all burners. Disconnect regulator from tank.
Wait 10 minutes. Reconnect regulator and perform the Leak Test. Slowly turn on the propane tank and relight
grill. Other ways the flow limiting device can be activated include:
a. A ruptured gas hose. Inspect, perform a Leak Test, and replace as necessary.
b. Opening the control knobs before turning on the propane at the tank. Turn on the gas at the tank before
turning on a control knob to light.
c. Improper purging of tank before it was filled. See your gas dealer.
3.) Wind could be blowing out your burners. Turn front of grill to face wind or move out of the wind.
EXCESSIVE FLARE-UPS
1.) Flame tamer, inside of grill, grates, and burners need to be cleaned.
2.) Grease tray needs to be cleaned and emptied.
3.) Inappropriately high heat for cooking. Reduce control knob setting.
4.) Direct cooking method will produce more flare-ups than indirect. If using direct method, try using indirect.
FIRE BEHIND CONTROL PANEL
Immediately shut off the propane tank valve and allow grill to cool.
1.) Check burners for obstructions and clean.
2.) Inspect under the control panel to be sure the burners are aligned properly with the valves.
3.) Gas is leaking from a faulty connection or damaged hose. Perform a Leak Test to inspect for leaks.
Tighten or replace parts as necessary.
