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WHAT TO DO IN CASE OF PROBLEM?
Please contact your customer service and join following information:
•
Invoice number and serial number (the latest is to be found on the technical
plate on the device).
•
If relevant, a picture of the damaged, broken or defective part.
•
It will be easier for your customer service clerk to determinate the source of
the problem if you make a detailed and precise description of the matter. Avoid
formulations like “the device doesn´t heat”, which may mean that it doesn´t heat
enough or even not at all. Though, those two possibilities have a different causati-
on!
•
Still indicate the performance of the lights to facilitate the diagnosis: Is the light
of the ON/OFF switch on when the rocker switch is in ON position? Does the
orange light turn on when you set the temperature?
The more detailed your information, the quicker the customer service
will be able to answer your problem rapidly and efficiently!
CAUTION: Never open the device without the authorization of
your customer service. This can lead to a loss of warranty!
TROUBLESHOOTING
Problem
Cause
Solution
The power supply is cor-
rectly connected, but the
device shows no reaction
1. The plug is not pro-
perly connected
2. The microswitch has
no correct contact to
the tank, so that the
electric circuit isn´t
closed.
1. Plug the device cor-
rectly
2. Make sure that the
microswitch touches the
tank.
The orange light is on, but
the fryer doesn´t heat.
The electric connection
of the heating element is
loose
Check the connections of
the heating element
Exchange the heating
element if necessary
The ON/OFF switch lights
up, but the temperature
doesn´t raise
The thermostat knob is
defect
The thermostat is defect
Exchange the thermostat
knob
Exchange the thermostat
!
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The device heats up, but
the orange light doesn´t
glow
The orange light is burned Exchange the orange light
The heating element sud-
denly stops heating
The thermal fuse is re-
leased too early
Press the reset knob
on the back side of the
device.
Exchange the reset knob.
Check if the thermostat
works properly.
The fryer doesn´t stop
heating
The thermostat is defect
2. The thermal fuse is
defect
Exchange the thermostat
Exchange the thermal
fuse.