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Programming Interactive Voice Response
SP-03V2 User Manual Page 16
4. Programming Interactive Voice Response
IVR (Interactive Voice Response) feature includes Voice
Assistance, where the SP-03V2 Elderly Care Telephone uses a
voice to prompt the user. An IVR session can be initiated either
by the system or though a remote private telephone call by
the user.
During voice menu mode, the system announces the menu
options and any relevant instructions.
To start an IVR Session by a remote telephone user:
1. Call the system's line telephone number. The system
answers the call after a preset number of rings. The system
plays the "Press Star” announcement and waits for the
to be pressed.
2. Press to start the session. Once the connection is
made a site description is announced and a request for
entry code is made.
3. Using the numeric keypad enter a valid user or master
code to start the session. The session is started and the IVR
menu is opened.
To start an IVR Session by the system:
This option must be enabled by the technician who installed
the system. The session is usually started by a predefined event.
The system accesses a private number configured in the
system. Up to three private numbers can be programmed.
(See Setting Private Telephone Numbers, on page 23)
1. The system calls the first programmed private number. The
systems requests is pressed. If there is no answer after
approximately 50 seconds the system hangs up. The system
then attempts to call the private telephone number again.
If there is no response the system then attempts the second
private the predefined number of times, and if the system
still does not succeed, the third private number is
attempted.