
35
Scenario
Solution
I can’t find any wireless
access point / wireless
device in ‘Site Survey’
function.
1. Click ‘Rescan’ for few more times and see if you can find
any wireless access point or wireless device.
2. Please move closer to any known wireless access point.
3. Ad hoc’ function must be enabled for the wireless device
you wish to establish a direct wireless link.
4. Please adjust the position of network card (you may have
to move your computer if you’re using a notebook computer)
and click ‘Rescan’ button for few more times. If you can find
the wireless access point or wireless device you want to
connect by doing this, try to move closer to the place where
the wireless access point or wireless device is located.
Nothing happens when I
click ‘Open Config
Utility’
1. Please make sure the wireless network card is inserted
into your computer’s USB port.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
I can not establish
connection with a
certain wireless access
point
1. Click ‘Add to Profile’ for few more times.
2. If the SSID of access point you wish to connect is hidden
(nothing displayed in ‘SSID’ field in ‘Site Survey’ function),
you have to input correct SSID of the access point you wish to
connect. Please contact the owner of access point to ask for
correct SSID.
3. You have to input correct passphrase / security key to
connect an access point with encryption. Please contact the
owner of access point to ask for correct passphrase / security
key.
4. The access point you wish to connect only allows network
cards with specific MAC address to establish connection.
Please go to ‘Status’ menu and write the value of ‘MAC
Address’ down, then present this value to the owner of
access point so he / she can
add the MAC address of your
network card to his / her access point’s list.
The network is slow /
having problem when
transferring large files
1. Move closer to the place where access point is located.
2. There could be too much people using the same radio
channel. Ask the owner of the access point to change the
channel number.
Please try one or more solutions listed above.
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