WARRANTY CONDITIONS
This Warranty against defects is given by:
Romak Hardware Distributors Pty Ltd.
Business Address: 177-187 Atlantic Drive,Keysborough,VIC 3173
Ph: (03) 9795 6789
Fax: (03)9795 4567
Email: [email protected]
Details of Manufacturers Warranty
This product comes with a 2 year limited Structural Warranty (the warranty period) from the date of purchase. This warranty also applies where there are missing or damaged parts
identified in the parts list referred to in the instruction kit within the product packaging.
Please ensure that you keep this warranty form in a safe place along with your proof of purchase.
Product........................................
Place of purchase & postcode
Date of purchase......./........./.......
The benefits of this warranty are in addition to your rights under the Australian Consumer Law (ACL) and in particular, the guarantees implied under the ACL and any other rights and
remedies of the consumer under a similar law in relation to the goods and services to which this warranty relates.
Process of claiming Warranty
To make a claim under the warranty within the warranty period, you will need to contact the manufacturer directly by phone or email:
Claims Department contact number:
1800 702 660
Claims Department email: [email protected]
You will be required to produce a proof of purchase (or may need to be presented upon at the Manufacturer’s discretion) at the time of claim. The Manufacturer bears the cost of replacing
the products or spare parts or repairing the products and reasonable direct expenses of claiming under this warranty:
• Where replacement of parts, the Manufacture will bear the cost of sending the spare part and will endeavour to deliver to the customer’s nearest reseller within 10 working days for the
customer to pick up. At such time the customer may require to return the alleged faulty parts.
• Where assessment is required in case of replacing or repairing the product, the Manufacturer will appoint an assessor within 10 working days to identify should there be alleged defect.
the Manufacturer will bear the costs of repairing by appointing a local tradesman. The Manufacturer may choose to replace the product if the repair or the cost of repair is not feasible.
The replacement product will be available for collection to the nearest Reseller within 10 working days. The customer will bear the cost of assembly of the product if the product is
replaced.
IMPORTANT
1. Manufacturer’s Disclosure
This Warranty against defects shall not apply in the following situations:
a) Where the product is not assembled in accordance with the instructions provided in the product kit.
b) Where the product is used to store corrosive materials such as fertilizer, chlorine and etc;
c) Where the damage to the product is caused by storms.
2. Major Defects
Upon the Manufacturer being satisfied that the defect is a major defect, the purchase price may be refunded in lieu of providing a replacement product/s or repairing the product/s.
Our goods come with Guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Romak Hardware Distributors Pty Ltd, ABN 15489950457, 177-181 Atlantic Drive, Keysborough Vic 3173, (03) 9795-6789, e-mail: [email protected]
‘QiQ-Fix’ and ‘Romak’ are TMs. © Romak.
Suitable for Model numbers TPE003, TPE004, TPE005
00481
Handy Hint:
Timber Preservation: To ensure that your QiQ-FIX Animal Enclosure retains its new look, we strongly recommend, that you treat all timber surfaces with a timber preservative. We would recommend
a Natural Garden Furniture Oil. Please consult a Hardware Store team member from the Paint Department. It is recommended that you apply the oil every six to twelve months depending on the products
exposure to the elements.