&!13
15%34)/.37%6%'/4!.37%23
Q: My Rocket hub has a flashing PC-like indicator and I cannot
connect to the internet or make phone calls. What is wrong?
!#HECKTHATTHE3)-CARDISINSTALLEDCORRECTLY5NPLUGTHEPOWER
TOTHE2OCKETHUBREMOVETHE3)-CARDANDTHENREINSERTTHE3)-
CARDASILLUSTRATEDIN3TEPSEEPAGE 9OUWILLHEARA@CLICKSOUND
WHENTHE3)-CARDHASBEENINSERTEDPROPERLY0LUGTHEPOWERCABLE
BACKINANDWAITFORTHE2OCKETHUBTOSTART)FTHISDOESNOTCLEARTHE
mASHING0#INDICATORYOUMAYNEEDTOCALL2OGERS7IRELESSTECHNICAL
SUPPORTFORASSISTANCEAT2/'%23
Q: I inserted the SIM card and powered the unit on, but the
internet light ‘globe’ doesn’t come on, what is wrong?
!9OUMUSTUSETHE3)-CARDYOURECEIVEDWITHTHE2OCKETHUB3)-
CARDSFROMOTHERDEVICESWILLNOTFUNCTIONINTHE2OCKETHUBANDTHE
2OCKETHUB3)-CARDWILLNOTFUNCTIONINOTHERDEVICES)FYOUARENOT
ABLETOCONNECTTOTHEINTERNETTHROUGHYOUR2OCKETHUBYOUMAY
NEEDTOCHECKWITH2OGERS7IRELESSTODETERMINEIFYOUR3)-CARDHAS
BEENACTIVATEDONTHECORRECTPLAN
Q: I connected my phone to the Rocket hub but I am not
getting voice service. Why?
!)SYOURPHONECONNECTEDTOTHECORRECTPORTLABELEDhPHONEv)S
YOURSIGNALSTRENGTHBARILLUMINATED4HEANSWERMUSTBEhYESvTO
BOTH(AVEYOUSUBSCRIBEDTOTHE2OCKETHUBPRICEPLANTHATINCLUDES
VOICE9OUMUSTSUBSCRIBETOTHEPRICEPLANWITHTHEVOICEOPTIONTO
MAKEPHONECALLS4OORDERCALL2/'%23
Q: Is the Rocket hub Wi-Fi turned on by default?
!9ESTHE2OCKETHUBHAS7I&ITURNEDONBYDEFAULT9OUWILLONLYNEED
TOCONlGUREYOURLAPTOP0#-ACTOCONNECTTOTHE2OCKETHUB7I&I
5
Q: Does the Rocket hub offer a secure Wi-Fi set-up?
!9ESTHE2OCKETHUB7I&ICONNECTIONHASBEENSECUREDUSING
THE70!PROTOCOL9OUR7I&INETWORKNAME33)$ ANDPASSPHRASE
PASSWORDORACCESSKEY HAVEBEENPRINTEDONTHEBACKOFTHE
2OCKETHUB
#!,,).'&%!452%3
††
Calling Feature
Usage
Act Code
De-Act Code
Access Voice Mail
Standard wireless
voicemail
*98
Call Waiting
Flash / Hang-up
during call
*43#
#43#
Call Display
Blocking (per call)
Per outgoing call
#31#
Call Forward
–
All Calls
*21*
[ten digit phone num]#
#21#
Call Forward
–
No Answer Transfer
*61*
[ten digit phone num]#
#61#
Call Forward
–
Busy Transfer
*67*
[ten digit phone num]#
#67#
Directory
Assistance
Dial 411
Emergency Call
Dial 911
Collect Calls
Collect calls cannot be received on your wireless phone. However,
you can make an outgoing collect call.
Roaming
The Rocket Hub will function only in Canada, and only on the
Rogers Wireless network.
6
††
2EQUIRESAVOICEPLANSUBSCRIPTION
ROG_2254_BIL_READER_SP.indd 7-8
ROG_2254_BIL_READER_SP.indd 7-8
10/23/09 3:11:08 PM
10/23/09 3:11:08 PM