C
Program Your Rogers Remote And Additional Options
What Channels Are Available?
Where Can I Get More Information/Help With The PersonalTV Service?
Important Information About Your TV
•
Some televisions can experience image “Burn-In” if fixed images are displayed for extended periods of time. Consult your TV manufacturer’s docu-
mentation for more information
.
•
Always keep the digital box plugged in to the power outlet and connected to the cable outlet. Do not disconnect it when not in use. Updates are
sent periodically to the digital box and if the box is not connected and plugged in, you may miss an update. Also, if the box is disconnected for a
long period of time, your channels may become unauthorized when it is reconnected.
What Is My PIN?
Help w ith common problems are in the troubleshooting section of Your Guide To PersonalTV:
No picture on any channel
(Just a black screen)
No sound
Can’t view High Definition pro-
gramming
“Not Authorized” messages on chan-
nels I should be receiving
Changing the PIN
Remote control does not work
Before calling Rogers for Technical Support . . .
Most common problems can be fixed by rebooting the digital box. To reboot the box:
1. Unplug the power cord and wait 10 seconds.
2. Plug the power cord back in and wait 10 minutes.
3. Turn the ‘Power’ on.
4. Ensure your TV is on and is set to the correct input. See Step 8 on the reverse side of this guide.
Your default PIN is
0 0 0 0.
Setting your PIN will help you prevent your family
from watching shows you may consider inappropriate.
It will also let you purchase On Demand or Pay Per
View programming.
How Do I Solve Common Problems?
PTV Easy Installation Guide - ON HD v3.0 05/09 ©2009 Rogers Cable Communications Inc.
In addition to operating the digital box, the Rogers remote is capable of controlling basic commands on your TV, VCR and other devices. To enable these features, the
Rogers remote must be programmed for your particular home entertainment components.
First, program the Rogers remote for y our TV.
Since the Rogers remote control is a universal remote, you can pro-
gram it for other components by repeating the steps and substituting
the TV button with the respective device button (VCR, DVD, etc.).
1. Turn your TV on.
2. Press the
TV
button.
3. Press and hold
SETUP
until the TV button
flashes twice.
4. Press
9
-
9
-
1
, the TV button flashes twice.
5. Point the remote towards your TV and press
PWR
.
6. Repeatedly press and release the
CH+
button
until your TV turns off. The remote will cycle
through all possible codes until a match is
found.
Note: You may need to press the
CH+
button
dozens of times before finding a match.
7. Once the TV turns off, press the
SETUP
button
to lock the code. The TV button will flash
twice.
8. Confirm the correct code was locked by press-
ing the
PWR
button to turn on your TV.
What if this did not w ork?
Your remote should have come with a small guide that contains spe-
cific codes for programming popular components. Consult that guide
for futher instructions.
Nex t, set y our Rogers remote to control the v olume.*
By default, the Rogers remote is set to use the digital box to raise
and lower the volume. These steps will set the remote to use your
TV to control the volume instead.
1. Press the
TV
button.
2. Press and hold
SETUP
until the TV button
flashes twice.
3. Press
9
-
9
-
3
, the TV button flashes twice.
4. Press the
TV
button. The CBL button will
blink twice to confirm a valid selection.
5. Check that your changes were accepted
by testing the volume controls on the
remote.
6. If you see the digital box volume bar
instead of your TV volume bar, your
changes were not successful. Repeat these
instructions beginning at Step 1.
TIP: For the best audio control, ensure your volume is set to Fix ed
in the audio settings menu. Make sure you set the volume to
maximum on the digital box.
* Not compatible with older TVs with manual volume control.
OPTIONAL
Connect Additional Equipment To Your TV
The order in which you connect your other components like a VCR and DVD player to the TV is very important. Below is the recommended connection order for High
Definition TVs. Any additional cables that may be required are sold separately at Rogers Plus stores.
With this connection y ou can:
• Watch TV programming, DVDs and
VCR videos on your HDTV.
• Watch HDTV programming on your
HDTV.
• Listen to TV shows and movies
from the digital box on your stereo
or home theatre.
• Record the show you are watching
on the digital box to your VCR.
Note:
This hookup will not allow you to
record one program on y our VCR
while watching another.
For other hookup options visit:
w w w.rogershelp.com/ hookups
Set the digital box for the
format and shape of your
particular TV, by running
the Setup Wizard.
1. Turn ON your TV then turn OFF the digital box.
2. On the front of the HD digital box, press the
INFO
and
GUIDE
buttons simultaneously. The Setup Wizard will
begin.
3. Follow the instructions displayed on your HDTV. It may take up to one
minute for the instructions to appear.
4. After you've finished the Setup Wizard, press
CBL
and
PWR
on the
Rogers remote. The digital box will turn on.
Run The Setup Wizard If You Connected Using A Component (RGB) Cable In Step 3
To help you get the most out of your PersonalTV service, and to solve potential problems, Rogers provides you with a wide range of support options. Use the informa-
tion below to choose the support option that best meets your needs.
Your Guide To PersonalTV
Online Support
Telev ision
Phone
Your Guide to PersonalTV is a com-
prehensive user guide designed to
help you resolve the most common
troubleshooting issues.
Save time by following the quick and
easy steps detailed in the guide includ-
ed with your digital box.
Visit us at:
w elcome.rogers.com for additional
PersonalTV information.
Email us at:
digitaltv [email protected]
for technical support.
View a selection of How To Videos at:
rogershelp.com/ v ideo
View a selection of How To Videos
on Channels 99 and 100.
Call us at 1 888 ROGERS1
(1 888 764 3771) and follow
the prompts.
PersonalTV Digital Line-Up
On Demand Serv ices
Basic Cable & Combo Pak . . . . .02 - 65
Information Channels . . . . . . . . .99, 100, 202 - 207
Networks & Timeshifting . . . . . .106 – 174, 329 - 333
News . . . . . . . . . . . . . . . . . . . . .180 – 199
Kids . . . . . . . . . . . . . . . . . . . . . .210 – 233
Learning . . . . . . . . . . . . . . . . . . .241 – 250
Lifestyle . . . . . . . . . . . . . . . . . . .255 – 269
Entertainment . . . . . . . . . . . . . . .270 – 299
Movies . . . . . . . . . . . . . . . . . . . .300 – 328
Sports . . . . . . . . . . . . . . . . . . . . .380 – 385
Pay Per View . . . . . . . . .339 – 367
Spiritual . . . . . . . . . . . . .390 – 396
Super Sports Pak . . . . . .399 – 489
High Definition . . . . . . .490 – 555
Adult . . . . . . . . . . . . . . .557 – 570
Multicultural . . . . . . . . .571 – 649
French . . . . . . . . . . . . . .651 – 691
Music . . . . . . . . . . . . . .701 – 751
Rogers On Demand . . . . . . . . . . . . . .100
Anime Network On Demand . . . . . . .210
BIONIX Anime On Demand . . . . . . . .211
Treehouse On Demand . . . . . . . . . . .220
The Movie Network On Demand . . . .308
MPIX On Demand . . . . . . . . . . . . . . .309
The WWE 24/7 On Demand . . . . . . .400
Too Much for TV On Demand . . . . . .298, 557
Howard Stern TV On Demand . . . . . .558
Playboy TV On Demand . . . . . . . . . .561
Note: Channels and services vary by region. These are all of the channels available, not the ones to which you subscribe. For a complete list of services available in your area, please visit rogers.com/ channels
