Rocstor Rocsafe MX, Руководство пользователя

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ROCSECURE – Rocsafe MX User Manual
29
Problem Query Possible reason and remedy
The drive is not
recognized.
Is the file system supported
by the operating system?
When using an existing drive in a new operating
system, ensure that the file system used by the
drive is compatible with the new operating system.
Is your Rocsafe MX
connected to a USB port?
Ensure that the ROCSAFE MX is plugged into a USB
port directly rather than an extension cable or hub.
If the drive isn’t recognized when plugged into the
front USB ports, try the rear USB ports.
Are you using the included
Rocsafe MX Mobile USB
cable? Only use the included Rocsafe MX Mobile USB2.0
certified Y-cable. Other USB cables may be of
inferior quality.
Do you hear clicking sounds
from your drive? The drive might be experiencing trouble spinning
up due to insufficient power from the USB port(s).
Connect both USB connectors directly into your
PC’s USB ports. Do not connect them to extension
cables or hubs. If this still doesn’t work, an extra
power adaptor is needed.
The drive is
performing very
slowly Is your Rocsafe MX
connected to a USB 2.0
port? To get USB 2.0 Hi-Speed performance, ensure that
your Rocsafe MX is connected to a USB 2.0 port.
Are you using the included
Rocsafe MX Mobile USB
cable? Only use the included Rocsafe MX Mobile USB2.0
certified Y-cable. Other USB cables may be of
inferior quality.
Is Rocsafe MX plugged into
a USB hub? Connect the Rocsafe MX directly to two USB 2.0
ports on your computer
Are other USB devices
connected to the same
port? Disconnect any other USB devices and see if
performance improves.