11
ROCSTOR PRODUCTS WARRANTY AND
TECHNICAL SUPPORT INFORMATION
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY,
ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS
NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT
ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Rocstor branded hardware products
sold by or leased from Rocstor Storage, Inc., its worldwide subsidiaries,
affiliates, authorized resellers, or country distributors (collectively referred to
in this Limited Warranty as "Rocstor") with this Limited Warranty. This
Limited Warranty is applicable in all countries and may be enforced in any
country where Rocstor or its authorized service providers offer warranty
service subject to the terms and conditions set forth in this Limited
Warranty. However, warranty service availability and response times may vary
from country to country and may also be subject to registration requirements
in the country of purchase.
Rocstor warrants that the Rocstor hardware product and all the internal
components of the product that you have purchased or leased from Rocstor
are free from defects in materials or workmanship under normal use during
the Limited Warranty Period. The Limited Warranty Period starts on the date
of purchase or lease from Rocstor. Your dated sales or delivery receipt,
showing the date of purchase or lease of the product, is your proof of the
purchase or lease date. You may be required to provide proof of purchase or
lease as a condition of receiving warranty service. You are entitled to
warranty service according to the terms and conditions of this document if a
repair to your Rocstor branded hardware is required within the Limited
Warranty Period. This Limited Warranty extends only to the original
purchaser or lessee of this Rocstor branded product and is not transferable
to anyone who obtains ownership of the Rocstor branded product from the
original purchaser or lessee.
12
Rocstor products are manufactured using new materials or new and used
materials equivalent to new in performance and reliability. Spare parts may
be new or equivalent to new. Spare parts are warranted to be free from
defects in material or workmanship for thirty (30) days or for the remainder
of the Limited Warranty Period of the Rocstor hardware product in which
they are installed, whichever is longer.
During the Limited Warranty Period, Rocstor will repair or replace the
defective component parts or the hardware product. All component parts or
hardware products removed under this Limited Warranty become the
property of Rocstor. The replacement part or product takes on either the
Limited Warranty status of the removed part or product or the thirty (30) day
limited warranty of the spare part. In the unlikely event that your Rocstor
product has a recurring failure, Rocstor, at its discretion, may elect to
provide you with a replacement unit of Rocstor's choosing that is at least
equivalent to your Rocstor branded product in hardware performance.
Rocstor reserves the right to elect, at its sole discretion, to give you a refund
of your purchase price or lease payments (less interest) instead of a
replacement. This is your exclusive remedy for defective products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA
STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A
PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE,
BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,
DATA, OR REMOVABLE STORAGE MEDIA. ROCSTOR IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF
ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY
ROCSTOR WHEN THE PRODUCT IS MANUFACTURED.
Rocstor does not warrant that the operation of this product will be
uninterrupted or error-free. Rocstor is not responsible for damage that occurs
as a result of your failure to follow the instructions that came with the
Rocstor branded product.
This Limited Warranty does not apply to expendable parts. This Limited
Warranty does not extend to any product from which the serial number
has been removed or that has been damaged or rendered defective (a)
as a result of accident, misuse, abuse, or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by the use of parts
not manufactured or sold by Rocstor; or (d) by modification or service
by anyone other than (i) Rocstor, (ii) a Rocstor authorized service
provider, or (iii) your own installation of end-user replaceable Rocstor or
