Technical Support / RMA
Hours: 9:00 am - 5:00 pm PST
Monday to Friday (except holidays)
Tell: +1 (818) 727-7000
(National and international)
Fax: +1 (818) 875-0002
Email: [email protected]
Support
Warranty Information
Technical support is available to all the registered users of Rocstor products.
Safety Information:
Connection Diagram
© 2021 Rocstroge, Inc. Rocstor is registered trademark of Rocstorage, Inc. Apple®, the Apple logo, Mac®,
MacBook®, MacBook Pro®, MacBook Air®, iPad®, iPad Air®, iPad mini®, iPad Air®, iPhone®, MacOS® are
registered trademarks of Apple, Inc. Google® and Chromebook™ are registered trademarks of Google,
LLC. Microsoft® and Surface® are registered trademarks of Microsoft corporation. USB Type-C® and
USB-C® are registered trademark of USB Implementers Forum.
PD 100W
USB-C 1
PD 65W
USB-C 1
18W
USB-C 2
WARNING: Please follow these safety instructions. Failure to do so may result damages or injury.
It is normal that the Rocstor adapter becomes very warm during use.
Please note that:
continuous contact with warm surfaces for extended time may cause discomfort or injury. In order to
reduce the possibility of overheating or heat-related injuries, always allow needed ventilation around
the Rocstor adapter and use care when handling it. Avoid instances where your skin is in extended
contact with the hub when plugged into the host computer. It is not recommended to sleep with the
adapter when plugged into a host computer. Avoid placing the hub adapter under a pillow, blanket,
or your body when connected to a host computer. If you have a medical condition that affects your
ability to detect heat against the body, extra care should be used. Never use the adapter in locations
with water, such as a sink, bathtub, or shower stall. Never connect or disconnect the adapter with wet
hands.
!
Limitation of Liability
In no event shall the liability of Rocstorage, Inc. and Rocstor (or their officers, directors, employees or
agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or
otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of
the product exceed the actual price paid for the product. Some states do not allow the exclusion or
limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.
Warranty Information
This product is backed by a (1) one-year warranty. Rocstor warrants its products against defects in
materials and workmanship for the periods noted, following the initial date of purchase. During this
period, the products may be returned for repair, or replacement with equivalent products at our
discretion. The warranty covers parts and labor costs only. Rocstor does not warrant its products from
defects or damages arising from misuse, abuse, alteration, or normal wear and tear.
17W
USB-C 2
18W USB-C 2
18W
USB-A 1&2
