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Appendices

User Guide

Page 6-5

Appendix C: Customer Service and Support

C.1

System Log

When you contact us for technical support, our support staff might ask for your system log file
for troubleshooting purpose.

1) RAID controller log by

Dump controller log of RAIDGuard X

2) Client operation system log. (it

’s better to record related error message.)

C.2

Contact Us

9445 De Soto Ave

Chatsworth, (Los Angeles County)

California 91311 U.S.A.

Office: +1 (818) 727-7000

Fax: +1 (818) 875-0002

www.rocstor.com

www.rocstor.com/support

Email: [email protected]

Содержание accustor PR3600

Страница 1: ...Accustor PR3600 Storage User Guide Rocstor Version V1 1 TM...

Страница 2: ...vision Sheet User Guide Page i Revision Sheet Release No Date Revision Description V1 0 2015 6 11 Release version V1 1 2015 8 28 Add Chapter 3 4 Quick Setup Add Appendix Array Definition for Quick Set...

Страница 3: ...re of Caution This indicates the existence of a potential hazard that could result in personal injury damage to your equipment or loss of data if the safety instruction is not observed Note This indic...

Страница 4: ...is device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 This device must accept any interference re...

Страница 5: ...A16T2 SHARE Rear Panel 1 6 1 3 2 How to Connect Multiple JBOD with Mini SAS HD cable 1 7 2 Preparing to Install Accustor PR3600 2 1 2 1 Precaution for Handling the System 2 1 2 2 Choosing the Locatio...

Страница 6: ...5 Health Center 4 23 4 1 6 6 Unlock Drives 4 24 4 1 7 Updating the Accustor RAID system Firmware 4 26 4 1 7 1 Preparing the Firmware Update Files 4 26 4 1 7 2 Installing the Firmware Update Files 4 2...

Страница 7: ...1 Introduction User Guide 1 Introducing Accustor shareable Thunderbolt Storage System...

Страница 8: ...king experience for Thunderbolt users Rocstor has leveraged its years of experience as a PCIe SAN designer and high performance transmission technology provider within the video post production indust...

Страница 9: ...ing Automatic rebuilding Online bad block data recovery Disk health monitoring by S M A R T NVRAM based transaction log and auto parity resynchronization Array roaming and disk traveling Dual firmware...

Страница 10: ...r original purchase order You should have the items as described in the sections below Accustor PR3600 packing list The Accessories package includes the following items These items can also be ordered...

Страница 11: ...host is accessing Red controller failed 2 System Fan Blue fan modules are working normally Red fan module failed 3 System Temperature Blue system temperature is normal Red system temperature is overh...

Страница 12: ...Disk Mapping Disk 1 Disk 5 Disk 9 Disk 13 Disk 2 Disk 6 Disk 10 Disk 14 Disk 3 Disk 7 Disk 11 Disk 15 Disk 4 Disk 8 Disk 12 Disk 16 1 3 1 3 Disk Tray and LED Indicators Disk Status LED 1 Access LED LE...

Страница 13: ...ebug port For engineer debugging only 3 Heart beat LED Flashing green indicates work normal 4 Expansion port Expanding to another JBOD enclosure 5 Controller Handler Plug in out controller for mainten...

Страница 14: ...ther side to right SAS port of JBOD enclosure and so on if there has more JBOD enclosure Ensure that dip switch on the JBOD chassis ID is set to 1 for the first JBOD 2 for the second JBOD and 3 for th...

Страница 15: ...2 Preparation User Guide 2 Preparing to Install Accustor PR3600...

Страница 16: ...install location is you should keep the following points in mind when determining where to place your system 1 Measure the available space on your desk The space required for the Accustor PR3600 is L...

Страница 17: ...operating environment for the Accustor PR3600 must meet certain requirements 1 Verify that the temperature range of the chosen location is within the limits established for the system and all other co...

Страница 18: ...3 Installation User Guide Page 3 1 3 Installing the Accustor PR3600...

Страница 19: ...tion Accustor PR3600 is designed as standard 19inch 3U chassis support all standard rack Follow the steps to properly install you RAID system into rack 2 Tighten 2 rack screws in both front and rear s...

Страница 20: ...figures 3 Slide the disk tray into the disk bays of the chassis Four screws for 3 5 Three screws for 2 5 Insert tray into Accustor PR3600 4 Push the tray inward until the tray firmly connects and you...

Страница 21: ...ad html If you need more information or tech support please contact reseller or Rocstor FAE Dept see Appendix C Customer Service and Technical Support for more information 3 3 1 1 Installing on MAC an...

Страница 22: ...and Manually Config Array function for manually create array by specified hard disks Click icon Create Array on RAIDGuardX then it will pop up a dialog as below picture 3 4 1 Without SAN This functio...

Страница 23: ...5 or 6 then array s will start to initiate array for Xsan refer to Appendix B Array definition and auto configure LUNs map connect done 3 4 3 Manually Config Array In this function you can manually se...

Страница 24: ...4 How to Use User Guide 4 Configure Accustor PR3600 on RAIDGuardX...

Страница 25: ...RAIDGuardX Client A java based console for managing and monitoring RAID system 4 1 1 RAIDGuardX at a Glance 4 1 1 1 Menu Bar The menu bar across the top contains the following functions Function Desc...

Страница 26: ...Enable Disable Cache of controller and drives can be enable disable MISC for controller Time setup Option Slicing an existing array for multiple slices LUN Map setup for multiple slices LUN Connect s...

Страница 27: ...uide 2 Click on a controller and enter password default is 00000000 8 zeros you can assign a name to the controller for remark 3 Click Add to main page Note To change the controller password refer to...

Страница 28: ...the RAID levels are in Chapter 5 RAID Overview 2 Select the sector size from the drop down menu Available sector sizes are 512 bytes default and 4096 bytes The sector size 4096 bytes is only used on...

Страница 29: ...nitialization process varies depending on the disk size Performance evaluation Select to evaluate the performance of the target array It will take no time for array initialization Because of the data...

Страница 30: ...can support up to 5 array groups Delete an Array 1 Click on the drives of the array to be deleted 2 Check the Confirm box Click Delete Array to complete the process Note Array cannot be deleted during...

Страница 31: ...the list Click Send Test Email to check that the e mail is working SMTP Setting Mail Server Name Enter the address of the mail server From Email Address Enter the e mail address of the mail server SMT...

Страница 32: ...ell DLP concept In the event of performance degradation or delay of a single drive due to aging the Accustor RAID system reads both data and parity stripes concurrently It bypasses the slow reads and...

Страница 33: ...access sequence in NCQ mode may vary to improve the performance 4 1 5 3 SMART Mode S M A R T is a monitoring system of disk drives to detect and report on various indicators of reliability in the hope...

Страница 34: ...by the Beeper alarm has been resolved you may uncheck the Beeper option 4 1 5 5 Equalization Mode Regardless the transmission method the data transmission speed cannot be guaranteed at all times This...

Страница 35: ...long latency Read Pre fetch Identifies sequential access patterns and aggressively pre fetches patters into cache From the drop down list choose the number of stripes to pre fetch The default is 32 t...

Страница 36: ...new controller password The default password is 00000000 8 zeros Type another 8 characters Password Confirmation Confirm the new controller password Note Do not lose your password If it is lost you wi...

Страница 37: ...ing Accustor RAID slicing overcomes the inherent design of how data is stored on an HDD or RAID system by subdividing a RAID array into segments or slices These slices are effective hardware partition...

Страница 38: ...mber The capacity is displayed By default Slice 0 contains the entire capacity of the disk array 2 Click on Slice 0 use the slide bar or button of percentage to slice space and click OK to confirm Rep...

Страница 39: ...the new array If Assign LUN automatically is not selected you need to assign the LUN manually using LUN map Note One slice can only be assigned one LUN The Accustor RAID controller supports up to 64...

Страница 40: ...t SAN LUN can only be connected to single host port Note The Accustor RAID controller supports up to 64 LUNs Follow the steps below to configure LUN Connect 1 Select the array to connect by clicking o...

Страница 41: ...ay Although you may still access the array while doing Expansion its performance is affected considerably You may check the progress of Expansion in the main view Example Note The new hard drive must...

Страница 42: ...RAID 0 11 drives RAID 5 12 drives Migrating RAID 6 13 drives RAID 5 12 drives Migrating RAID 0 1 22 drives Example 2 Example 3 Note The new hard drive must larger than existing drives of array Follow...

Страница 43: ...5 RAID User Guide 3 The main array information screen will indicate that the array is currently migrating...

Страница 44: ...splitting the source and target after the background sync is completed The I O mirroring is stopped and the difference is under tracking in a bitmap table to support fast re sync Create Shot Create a...

Страница 45: ...function from the drop down menu 2 Select the Split Now radio button 3 Select the required shot by clicking on the Shot No radio button From the respective drop down menus select the source volume an...

Страница 46: ...ot This function can speed up mirroring for previous snapshots 1 Select the Resynchronize shot function from the drop down menu 2 Select the required shot by clicking on the Shot No radio button You c...

Страница 47: ...ndition 2 Click the radio button to Rebuild the parity data Rebuilding parity on an array uses the data on the array to create new parity data no repair problems with the data Verify the parity data V...

Страница 48: ...fault and executes Drive Drop When you unlock the drive it will be added directly to the array if there has not been drive access during the locked period Otherwise the controller will rebuild parity...

Страница 49: ...5 RAID User Guide Follow the steps below to select a drive to unlock 1 Select the drive with the icon It will change to the icon 2 Check the Confirm box and click Unlock Drive...

Страница 50: ...cstor com tw support download htm Under the Download link you can click the folder to look for your Accustor system model 4 Proceed to the next section to update the firmware files 4 1 7 2 Installing...

Страница 51: ...5 RAID User Guide 5 RAID Overview...

Страница 52: ...apter Once you have defined a group of drive modules as a RAID set the controller groups those drives into logical disks On the Accustor RAID system each logical disk appears to the client system as o...

Страница 53: ...s a full copy of your data on each drive in mirror set In a RAID 1 configuration the capacity of the smallest drive is the maximum storage area 5 3 3 RAID 5 Independent data disks with distributed par...

Страница 54: ...type but offers no fault tolerance Total of all drives RAID 1 Mirroring All disks have the same data Total of one drive RAID 5 Block level striping with distributed parity one disk fault tolerant Tota...

Страница 55: ...Appendices User Guide Page 6 1 6 Appendices...

Страница 56: ...tem drivers have been correctly installed Next go to Utilities System Information Software Extensions and check whether ACS6x kext is listed Reload RAID Guard X Server service Library Start up Items R...

Страница 57: ...and With SAN quick setup options will automatically make the configuration of Array s and Thunderbolt Port connection as following table B 1 Without SAN Note The meaning of array configuration Icon C...

Страница 58: ...Appendices User Guide Page 6 4 B 2 With SAN...

Страница 59: ...stem log file for troubleshooting purpose 1 RAID controller log by Dump controller log of RAIDGuard X 2 Client operation system log it s better to record related error message C 2 Contact Us 9445 De S...

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