Warranty information
WARRANTY INFORMATION
Frame material / type of use
• Carbon fibre: 5 years – Limited*
• Aluminum – front and fully suspended: 5 years – Limited*
• Downhill and freeride: 3 years – Limited*
* Please refer to the limitations stated below.
NOTE – Warranty is not valid for:
• The installation of components, parts or accessories that
are not originally intended for or compatible with the bicycle
(or frame) as sold.
• The purchase of a Rocky Mountain bicycle from an
unauthorized dealer.
• The purchase of a Rocky Mountain bicycle or frame from
third-party internet sites (such as eBay), no matter what the
listing says.
• This limited warranty covers bicycles previously used for
commercial activity such as rental (bike park), courier, police,
security, etc. against defects in material and workmanship.
Hardware, bearings, pivots and bushings are excluded from
our warranty policy.
Warranty coverage against other defects in
workmanship and materials
• Coating – paint and decals: 1 year
• Full suspension frame hardware, bearings, pivots
and bushings*: 1 year
*Links are part of the frame.
• Downhill and freeride frame hardware, suspension:
6 months
Your bicycle is warrantied against defects in materials and manufacturing as per the following table:
CATEGORY
TERM
NOTES
Frame members
5 years
Front tr rear triangle, links
Hardware
1 year
Pivots, axles, etc.
Drive wear items
1 year
Pulleys, pinions, transfer chain
Battery
2 years
If stored for 3+ months, charge battery every 3 months.
Failure to do so may cause damage.
Components
As per original manufacturer warranty
All warranty and after-sale service must be handled by the authorized dealer who sold the complete bicycle or frame. We cover your Rocky
Mountain frame for defects in material and workmanship from the original date of purchase of your new Rocky Mountain bicycle according to the
frame material and the type of use.
Registering your bike is the official way for us to welcome you into the Rocky Mountain family. It’s also an important step in activating your bike’s
warranty. If you ever have an issue, we’ll be able to handle your case efficiently and get you back riding as soon as possible. It’s easy and only takes
a few minutes.
bikes.com/registration
Element Carbon Platform Manual
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