266
13.2 Troubleshooting the Meter
General Problems
Problem
Possible Causes
Possible Solutions
Display is blank or the
meter does not turn on.
The battery is low on power.
See the
Charging the Battery
section in the
Startup
chapter in this
User’s Manual.
The battery may be defective.
Replace the battery if it does not charge. See the
Changing the
Battery
section in the
Care and Maintenance
chapter in this User’s
Manual.
The meter has an electronic error.
Reset the meter by pressing and holding the power button for at
least 5 seconds until the meter screen goes blank. Release the
power button. The power‑up cycle can take a minute or more.
Resetting the meter does not require you to remove the battery.
The display is damaged.
Contact Roche.
The meter is defective.
Contact Roche.
The temperature may be outside the
meter operating range.
Move the meter to an area with the proper temperature. Allow the
meter to adjust to the proper temperature. Do not artificially heat or
cool the meter.
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