
18
Troubleshooting
Try to find a solution to the problem, if not, contact the service center.
Description
Reason
Solution
Washing machine cannot start up
Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
Door can’t be opened
Washer's safety protection design
is working
Disconnect the power, restart the
product
Water leakage
The connection between inlet
pipe or outlet hose is not tight
Check and fasten water pipes
Clean up outlet hose
Detergent residues in the box
Detergent is dampened or
agglomerated
Clean and wipe the detergent box
Indicator or display does not light
Disconnect the power PC board or
harness has connection problem
Check if the power is shut down
and the power plug is connected
correctly
Abnormal noise
Check if the fixing (bolts) have
been removed
Check it’s installed on a solid and
level floor
Description
Reason
Solution
Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
Water injecting problem while
washing
Check if the water pressure is too
low
Straighten the water pipe
Check if the inlet valve filter is
blocked
Overtime water draining
Check if the drain hose is blocked
Water overflow
Restart the washer
Others
Please try again first, call up
service line if there is still troubles