6
Troubleshooting
Problem
Possible cause
Solution
Appliance does not work.
Mains plug is not plugged in or is
loose.
Insert mains plug.
Fuse has blown or is defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be
corrected by an electrician.
Appliance freezes too much.
Temperature is set too cold or the
appliance runs at Max setting.
Turn the temperature regulator to
warmer setting temporarily.
The food is not frozen enough.
Temperature is not properly
adjusted.
Check the instructions on how to
correctly set the desired
temperature.
Door was open for an extended
period.
Open the door only as long as
necessary.
A large quantity of warm food
was placed in the appliance within
the last 24 hours.
Turn the temperature regulation
to a colder setting.
The appliance is near a heat
source.
Refer to the Location section.
Heavy build-up of frost on the
door seal.
Door seal is not air-tight.
Carefully warm the leaking
sections the door seal with a hair
dryer (on a cool setting). At the
same time, shape the warmed
door seal by hand such that it sits
correctly.
Unusual noises.
The appliance is touching the wall
or other objects.
Move the appliance slightly.
A component, e.g. a pipe, on the
rear of the appliance is toughing
another part of the appliance or
the wall.
If necessary, carefully bend the
component out of the way.
