background image

Troubleshooting

Q: I cannot receive/make calls

, my phone has 

no

signal

, or my display reads 

“searching”

.  What do I

do?

A: 

In any of these cases, there are a number of steps that
you can perform to restore service:

1. 

Band Frequency selection

– Some phones may not

detect the correct band frequency automatically.  
Use the instructions in the insert provided to ensure
the band frequency is set for the country you are
traveling in.  (If your phone detects the band
automatically, no instructions will be provided.)
Use 

900/1800

for most of Europe, Asia and Africa.

Use 

1900

for North America, most of South America

and the Caribbean.

2. 

Network selection

– If the cellular network you are

currently on is busy, it may prevent incoming or
outgoing calls.  Follow the steps included in the insert
provided to manually change the network.

3. 

Changing the phone’s line

– Some phones may

offer multiple lines for use; if your phone has
multiple lines, always use 

“Line 1”

.  Follow the

instructions provided in the insert to manually change
your phone’s line.  (If your phone does not have
multiple lines, no instructions will be provided.)

Q:

My phone displays 

SIM Error

.  What do I do?

A: 

If your phone displays the message 

“SIM Error”

, check

that the SIM card is inserted correctly, and that the gold
surface of the SIM chip is clean.  If it still does not
work, contact Roadpost Customer Care from another
phone.

• Attachments cannot be received.
• When your phone is off, your message will be held in

the message center until your phone is switched on
and in service.

• Sending Text Messages to an email address is not

available with oneRoam™ Greece service.

 

 

Your text messaging address 

Your cellular number is also your text messaging address.
Follow standard dialing patterns when sending local and
international text messages.

Example:

If your cellular number is 30 (0) 6936 123 456,

then your text messaging address is: +30 6936 123 456
internationally, and 0 6936 123 456 locally

G e t   h e l p   f r e e   f r o m   y o u r   R o a d p o s t   p h o n e

+ 1 . 9 0 5 . 2 7 2 . 5 6 6 5

G e t   h e l p   f r e e   f r o m   y o u r   R o a d p o s t   p h o n e

+ 1 . 9 0 5 . 2 7 2 . 5 6 6 5

U s i n g  Yo u r   o n e R o a m ™   G r e e c e   S e r v i c e

Tr o u b l e s h o o t i n g

11

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Содержание Greece oneRoam International Cellular

Страница 1: ...ost cellular phone 1 905 272 5665 free call from North America 1 888 622 7368 customercare roadpost com www roadpost com oneRoam International Cellular Greece User Guide R E A D T H I S G U I D E B E...

Страница 2: ...dpost com support or contact Roadpost Customer Care at 1 888 622 7368 toll free from within North America or at 1 905 272 5665 a free call from your Roadpost phone 1 Contents Getting Started 2 How To...

Страница 3: ...e Leading 0 only required when dialed locally within Greece 10 digit mobile number Getting Started How To Use This User Guide Read this guide first The best way to ensure that you have all the informa...

Страница 4: ...a number in France dial 33 6619 123 45 Use While Driving Be sure to check local regulations before using your phone while driving Roadpost recommends that you always use a headset while driving For y...

Страница 5: ...ng Calls Refer to the insert provided for instructions specific to your model of phone Dialing Instructions For Callers To Your Roadpost Phone To reach you International callers dial their internation...

Страница 6: ...or similar icon will appear in the display when a new text message is received While messages are playing the following prompts are available 7 Delete Save and go to the next message Call Waiting Cal...

Страница 7: ...w the instructions provided in the insert to manually change your phone s line If your phone does not have multiple lines no instructions will be provided Q My phone displays SIM Error What do I do A...

Страница 8: ...m support Q My phone displays Locked What do I do A Some models of phone may offer the ability to lock your keypad to prevent accidental use Refer to the included insert to see if your phone has this...

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