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Rinnai Tankless Water Heater Installation and Operation Manual
8.
8. Warranty
Warranty
What is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the
product is installed and operated according to Rinnai written installation instructions, subject to the terms
within this Limited Warranty document. This Limited Warranty applies only to products that are installed
correctly in the United States. Improper installation may void this Limited Warranty. It is recommended
that a trained and qualified professional who has attended a Rinnai installation training class complete
your installation. This Limited Warranty coverage, as set out in the table below, extends to the original
purchaser and subsequent owners, but only while the product remains at the site of the original
installation, and terminates if the product is moved or reinstalled at a new location.
Item
Period of Coverage (From Date of Purchase)
Residential Applications
Commercial Applications
Heat Exchanger
15 Years
[1]
8 Years
[2]
All Other Parts and Components
5 Years
5 Years
Reasonable Labor
1 Year
1 Year
[1]
For residential applications, the heat exchanger warranty is 15 years or 12,000 combustion hours, whichever occurs first.
[2]
For commercial applications, the heat exchanger warranty is 8 years or 12,000 combustion hours, whichever occurs first.
Notes:
From date of purchase, period of coverage is reduced to 8 years or 12,000 combustion hours, whichever occurs first, if the Rinnai
Tankless Water Heater temperature settings exceed 160°F (71°C).
The integrated controller has a 1 year warranty on parts.
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defective in
materials or workmanship as set forth in the above table. Rinnai will pay reasonable labor charges
associated with the repair or replacement of any such part or component during the term of the labor
warranty period. All repair parts must be genuine Rinnai parts. All repairs or replacements must be
performed by a qualified professional who is properly trained to do the type of repair.
Replacement of the product may only be authorized by Rinnai at its sole discretion. Rinnai does not
authorize any person or company to assume for it any obligation or liability in connection with the
replacement of the product. If Rinnai determines that repair of a product is not possible, Rinnai may
replace the product with a comparable product at Rinnai’s sole discretion. The warranty claim for
product parts and labor may be denied if a component or product returned to Rinnai is found to be free
of defects in material or workmanship; damaged by improper installation, use or operation; or damaged
during return shipping.
How To Obtain Service
For the name of a trained and qualified professional, please contact your place of purchase, visit the
Rinnai website (www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 International Drive,
Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated
sales receipt, or by registering within 30 days of purchasing the product. To register your Rinnai
Tankless Water Heater, please visit www.rinnai.us. For those without internet access, please call
1-800-621-9419. Receipt of registration by Rinnai will constitute proof-of-purchase for this product.
Registration of product installed in new home construction may be verified with a copy of the closing
papers provided by the initial home buyer. However, registration is not necessary in order to validate this
Limited Warranty.
