FAQ:
Problem
Possible issue Solution
Unit does not respond
1. Low battery
power.
2.Unit
is
not
turned on
3.Do not plug the
USB receiver into
your device’s USB
port
1.charge the device for at least 15 minutes
2.check if the switch selected to the ON position
3.please plug the USB receiver (placed in the
keyboard back slot) to your device’s USB port
1.
Unit does not charge
2.
Unable to charge unit,
won't work even when
plugged in. Low battery
level light continuously
blinks.
3.
the item doesn't take a
charge making it unless
Defective battery
Contact
for a replacement
the @ button isn’t working
System
language
do not fit for
keyboard
This keyboard has different layout. Please know
exactly which layout do you want. For example.
If you want and buy UK layout and you need to
use @ , please change your device’s system
language to British English. Then it can work by
shift+@
don't work all the time
1.
auto
sleep/
wake
up
function
2.
defective item
1.
please press FN+ESC to convert auto sleep
model to 2 hours
2.
Contact
for
a
replacement
1.
the item is not pairing
2.
There is it constant
flashing orange light
even though the item
was charged for 24hrs
3.
Need to pair every time
1.Do
not
pair
correctly
2.Defective item
1.Repair
Step1: Keep your PC on, and be sure the
keyboard is full of power.:)
Step2:Press the “ESC” without releasing.
Step3:Power on the keyboard and release the "
ESC" immediately.
Step4:Plug the USB receiver on the USB port of
your PC.
Wait a moment. The keyboard will repair
automatically.
