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OUT-OF-BOX FAILURE

If the product does not function as specified or reasonably expected upon first use after installation,
please contact your contractor or trades person to check if the installation and commissioning are
performed satisfactorily and in accordance with the instructions in the Installation Manual. You or

your installer may contact Rigel for any advise and we will be glad to be of assistance.
Should this still not resolve the issue, please contact our Customer Support Department and we will
arrange for a visit by a Rigel service technician if necessary.

PERFORMANCE DECLINE

If the product is exhibiting a noticeable decline in performance after substantial use, please refer to

the  Product  Care  and  Cleaning  section  of  this  Manual  to  check  if  simple  home  maintenance  is

required.
Should  product  performance  not  improve  after  simple  home  maintenance  is  performed  as  per  the
instructions  in  the  Product  Care  and  Cleaning  section,  please  contact  our  Customer  Support
Department  to  discuss  the  issue  you  are  facing,  and  to  request  for  service  under  warranty  if
applicable.

RIGEL TECHNOLOGY (S) PTE LTD (HQ)
RIGEL INNOVATION CENTRE

20 Changi Business Park Central 2 Singapore 486031
CUSTOMER SUPPORT DEPARTMENT
Tel: (65) 6812 6288   Fax: (65) 6812 6388
Office Working Hours: 

8:30am - 6.00pm (Monday to Thursday)

                                    

8:30am - 5.30pm (Friday)

E-mail: [email protected]

TROUBLE SHOOTING GUIDE

The instructions contained herein are for the proper care and maintenance of the

product, to ensure optimal function.

Please read the following care and cleaning information thoroughly and retain this
document for future use and reference.

CARE AND CLEANING INSTRUCTIONS

Before commencing on the cleaning of your Rigel product with any cleaning agents,
please read the directions on the cleaning agent to ensure that it is safe for use with the
materials on your Rigel product.

Always test any new cleaning agents on a small, inconspicuous spot on your Rigel

product
before applying it on the entire surface.

Clean  the  product  regularly  with  a  soft  material  (e.g.  sponge)  dipped  in  a  mild,
non-abrasive detergent to avoid scratches or corrosion.

Avoid prolonged exposure to the sun and contact with corrosive chemical solvents.

Do not use hard objects to pound on the product as this may damage or scratch the

surface.

Situation

 Recommended Cleaning Agents

 Instructions

Routine cleaning

-  Soap
-  Mild detergent
-  Warm water

Sponge along the polish
lines and rinse with clean
water. Wipe dry.

Fingerprint stains

-  Soap
-  Warm water
-  Organic solvents (e.g. acetone,
alcohol, methylated spirits)

Sponge the stains following
the polish lines and rinse
with clean water. Wipe dry.

Stubborn stains or
discolouration

-  Mild abrasive cleaning products
-  Specialty stainless steel cleaning
products

Use a rag, sponge or soft
brush to apply the cleaning
agent, rubbing or brushing
along the polish lines.
Rinse

well with clean water and
wipe dry.

NOTE : Avoid the use of harsh chemicals and/or abrasive materials to clean your Rigel
product as they may void your warranty.

PRODUCT CARE & CLEANING GUIDE

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