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5.2 Battery Basics & Care:
NOTE: Never charge your battery when it’s temperature or the space it is stored in is below freezing. Failure
to follow this rule could result in serious injury, death, and property damage.
The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge
near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike
for more than a day, do not leave it plugged in. It is best to leave it charged to 80% but unplugged. The button
on the top of the battery works as a charge gauge. It is not an on-off button. When riding always plug the
charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is encouraged
to learn a little bit more about the basics of lithium ion battery care and proper treatment. For extended life,
charge your battery to 80% and use it until it is at 20%. Depending on the charge level when plugged in, it
takes 3-6 hours for the battery to fully charge when using the standard charger supplied with the bike.
Charging for 1-2 hours will keep it near 80% depending on last usage. You can check the charge percentage
on the display. If storing for longer periods, it is a good idea to store your battery with a 40-80% charge.
Check the battery once a month. If the battery drops to 25%or lower, charge it up to 40-80%. Recommended
storage temperatures are 50°-77°F and will provide the best performance out of the battery. Storage should
be done in a dry area.
5.3 Battery Basics & Care:
(5.3.a) Fenders:
If you are experiencing rubbing or rattling fenders, this can be fixed. Firstly, the front
fender tab that attaches to the fork can be mounted on the back to provide more spacing, or the
front for a tighter fit. The fender arms are also malleable and sometimes need to be bent with the
wheel off to be centered with the wheel.
(5.3.b) Bent Derailleur Hanger:
Before your first ride, it is very important to check the alignment of
the derailleur and derailleur hanger. If the derailleur hanger is bent inward, your derailleur may over
shift and the chain will get caught between the motor and the cog. Since the derailleur is installed
on the bike out of the box, the derailleur can become bent in transit. It is a light-weight malleable
aluminum. Bent derailleur hangers can be a relatively common issue during the period of bike
ownership, typically when they are impacted or while transporting the bike. The derailleur hanger
can be fixed by straightening the derailleur hanger with a tool. After the hanger is straightened, the
derailleur/gears can be indexed (under adjustments) to remove any additional clicking or grinding
noises. If you cannot fix the derailleur hanger, new ones can be found online. Ride1UP will cover the
cost to straighten your derailleur hanger or replace if necessary if it arrived bent.
(5.3.c) Noise When Riding:
Refer to the three issues above. Gears, fenders, and brakes are the most
common sources of riding noise. Additionally, the front hub can sometimes make a squeaking noise
if it does not have enough grease. Pay attention to the noises. They are usually symptomatic of a
minor issue that could cause more problems later. It is best to determine what is causing the noise
and resolve the issue. If you are unsure of the cause, please review our support page at
www.Ride1UP.com. You can also share a clear video without wind noise to [email protected].
