
10 August, 2001
SERVICE CALL CONDITIONS
7-11
Trouble-
shooting
Code No.
Symptom
Possible Cause
Software performance error
990
D
The software attempted to perform an
unexpected operation.
•
Software defective
•
Internal parameter incorrect
•
Insufficient working memory
•
When this SC occurs, the file name,
address, and data will be stored in
NVRAM. This information can be
checked by using SP7-403. Note the
above data and the situation in which
this SC occurs. Then report the data
and conditions to your technical
control
center.
Software continuity error
991
C
The software attempted to perform an
unexpected operation. However, unlike
SC990, the object of the error is
continuity of the software.
•
No operation required. This SC code
does not appear on the panel, and is
only logged.
FCU board error
996
B
FCU board is connected but not ready.
•
FCU board defective and requires
replacement
•
Download FCU firmware
Application function selection error
997
B
The application selected by a key press
on operation panel does not start or
ends abnormally.
•
Download the firmware for the
application that failed
•
An option required by the application
(RAM, DIMM, board) is not installed
Application start error
998
D
After power on, the application does not
start within 60 s. (All applications
neither start nor end normally.)
•
Download controller firmware
•
Replace the controller board
•
An option required by the application
(RAM, DIMM, board) is not installed
Program download error
999
D
The download (program, print data,
language data) from the IC card does
not execute normally.
•
Board installed incorrectly
•
SBCU
board defective
•
Controller board defective
•
IC card defective
•
NVRAM defective
•
Loss of power during downloading
•
Important Notes About SC999
•
Primarily intended for operating in
the download mode, logging is not
performed with SC999.
•
If the machine loses power while
downloading, or if for some other
reason the download does not end
normally, this could damage the
controller board or the PCB targeted
for the download and prevent
subsequent downloading. If this
problem occurs, the damaged PCB
must be replaced.