RICATECH RC800 MP4 PLAYER USER GUIDE
Page 13 of 16
19 Troubleshooting
Problem
Possible Cause
Solution
The LCD displays nothing
when the device is started.
Battery is too low.
Charge the battery.
No sound when playing an
audio file.
The volume is too low.
Adjust the volume.
Bad audio file.
Delete or skip the file.
The player cannot be
connected to the PC.
The USB interface is not
supported
by
PC
’s
motherboard.
Update or replace the PC
’s
motherboard.
The displayed time is
changing constantly.
The bit rate of the MP3 file is
changing during playback.
Try to use fixed bit rate to
compress the MP3 file.
The PC has error when you
plug and unplug the player.
The player is disconnected
from the PC abruptly while
transferring files.
Do not disconnect the player
from the PC when transferring
files.
Total memory displayed on
the
player
is
not
in
accordance
with
the
marked amount.
Part of memory is used to
store programs and display
characters.
Some of MP3 files cannot
be played properly.
The MP3 file is compressed
by a standard, such as
MPEG I Layer 1 or Layer 2
that the player does not
support.
1. Delete the unsupported
MP3 files.
2. Use MPEG I Layer 3
standard to compress the
unsupported MP3 files.
The
video
cannot
be
played.
The
file format is
not
supported.
Make sure the video is in AVI
format.
If
not,
use
the
provided converting tool to
convert it.
The video data is corrupted
Skip it or reload another file
The
photo
cannot
be
displayed
The
file format is
not
supported
Try to use an image editor
(ACDSee for example) to
convert it. See
“Appendix –
Converting image file
” for
details.
The image resolution is
beyond limitation of the
device.
The
device
supports
a
maximum resolution of 3520
X 2816. Make sure resolution
of the image does not excess
this limitation.
The TXT file cannot be
read
The
file format is
not
supported.
Skip it or reload another file.
