10
Trouble Shooting Guide
How to Obtain Service Assistance
NATURE OF TROUBLE
POSSIBLE CAUSE
SERVICE
No Hot Water
1. Manual switch turned off
Turn to ON
2. Improper Wiring
** Rewire per Wiring Diagram
3. No Power — blown fuse or circuit breaker tripped
a. Shorted wiring
** Replace or repair
b. Circuit overloaded
** Provide adequate circuit or reduce load
c. Improper wiring
** Rewire per diagram
d. Grounded element or thermostat
** Replace
4. Manual Reset Limit (ECO) open
Refer to "Operation Section"
a. Thermostat(s) defective
** Replace
b. Thermostat out of calibration
** Lower setting or replace
c. Heat build-up due to loose wires
** Tighten wire connections
d. Defective Limit (ECO)
** Replace
Not enough Hot Water
1. Heater undersized
Reduce rate of hot water use
2. Defective Element(s)
** Check amperage, replace element if low
3. Miswired or defective thermostat
** Check wiring or replace
causing only one element to work
Water too hot or not
1. Thermostat setting too high or low
Change setting as required
hot enough
2. Thermostat out of calibration
** Replace
Noisy heating element(s)
1. Scale build-up on elements
** Remove and clean
Rattling noise during
1. Internal Heat Trap fittings in operation
None. The rattling noise is normal for
periods of water usage
Heat Trap fittings when in operation and
does not indicate a need for service.
** For your safety, DO NOT attempt repair of Electrical Wiring, Thermostat(s), Heating Elements or other Operating Controls.
Refer repairs to qualified service personnel.
CAUTION
!
1. Should you have any questions about your new water heater, or if it
requires adjustment, repair, or routine maintenance, it is suggested that
you first contact your installer, plumbing contractor or previously agreed
upon service agency. In the event that the firm has moved, or is
unavailable, refer to the telephone directory commer cial listings or local
utility for qualified service assis tance.
2. Should your problem not be solved to your complete sat isfaction, you
should then contact the Manufacturer’s National Service Department at the
following address:
2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: 1-800-432-8373.
When contacting the manufacturer, the following infor mation should be
made available:
a. Model and serial numbers of the water heater as shown on the rating
plate attached to the jacket of the heater.
b. Address where water heater is located and can be seen.
c. Name and address of installer and any service agency who performed
service on the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted re garding your
problem.
