
User Guide: RFM5104/14 Predictive Maintenance System User Guide
Page 19
www.RFMicron.com IN012F13
6.1. Disconnect the Reader from USB port
The troubleshooting flow assumes that your
reader starts off disconnected from the PC. If it
is plugged in, please unplug it and continue to
step 6.2.
6.2. Check Windows Mobile Device Center
Check to see if Windows Mobile Device Center is
installed. Windows uses this software to talk to
the reader. There are three ways to check for
Windows Mobile Device center.
A. Navigate to “C:\Windows\WindowsMo-
bile”. If the folder exists and “wmdc.exe”
exists inside that folder, then Windows Mobile
Device Center in installed.
B. Go to “Control Panel”
→
“Network and
Internet” on your PC. If Windows Mobile De-
vice Center is installed you should see a link
there.
C. Go to “Control Panel”
→
“Programs”
→
“Programs and Features” on your PC. If you
find Windows Mobile Device center in the list,
then it is installed.
If Windows Mobile Device Center is installed,
proceed to step 6.3. If you have a newer version
of Windows, it might not be installed by default.
If Windows Mobile Device Center is not installed,
proceed to step 6.5.
6.3. Run Windows Mobile Device Center
Start Windows Mobile Device Center. In Windows
10, you can search for the Windows Mobile De-
vice Center application by hovering your mouse
bear you start menu item to pull up a search
box. A search on the word “mobile” is unusually
sufficient to pull up the application icon for you
to double-click. You should briefly see a splash
screen, then the application should start, show-
ing the screen shown below.
If you see the above screen, please move on to
step 6.4. In some versions of Windows, the ap-
plication will crash at the start screen, and you
should move onto step 6.6 to check the Windows
Mobile 2003 Service Status. If the application
crashes after confirming Windows Mobile 2003
Service Status, then please move on to step 6.7
to run the suggested batch script.