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962 Control Troubleshooting

Alarms

The Model 962 continuously monitors itself and sounds
an alarm if it detects something wrong. The alarm is a
beep that is on for one second and then off for nine
seconds.

When the alarm sounds, the display shows the letters
“Err” with a number from 1 to 4. The table below lists
the Err numbers, a description of each error, the cause
of the error, and the solutions. To silence the alarm,
press any button on the control. If the error still exists,
the control will go back to the alarm condition after 30
seconds.

Model 960 Alarms

Indication

Description

Cause

Solution

Err1

Electronics Failure

Control settings need
reprogramming.

Press any key to load default values. Refer
to “Programming the Model 960 Control”.

Err2

Improper start of
regeneration (limit switch
closed when it should be
open).

Valve camshaft has been
manually rotated during a
regeneration.
Valve camshaft has been
manually rotated out of
“regeneration complete”
position.
Faulty motor.
Faulty motor drive.
Faulty switch.

Press any key to silence the alarm. (Note:
Alarm automatically clears at “TIME OF
REGEN”.)
The control will turn the motor on and drive
the camshaft to the proper location.

Replace the control.
Replace the control.
Replace the control.

Err3

Improper finish of
regeneration (limit switch
open when it should be
closed).

Valve camshaft has been
manually rotated out of
“regeneration complete”
position.
Faulty motor.
Faulty motor drive.
Faulty switch.

The control will turn the motor on and drive
the camshaft to the proper location.

Replace the control.
Replace the control.
Replace the control.

Err4

Improper control settings
(one or more settings out of
the allowable range).

One or more settings out of
the allowable range.

Hardness: Adjust range: 3 to 250.
Capacity: Adjust range: 0.1 to 140.0.
Refill control: Adjust range: 1 to 99.
Brine draw value: Adjust range per
Table 4.1.

Problem

Possible Cause

Solution

1. Capacity display stays at 9999

even through there is water
usage.

a.

Total system capacity was calculated to
be a value greater than 9999.

a.

As the water usage continues, the remaining
capacity will drop below 9999 and then other
values will be shown.

2. Timer beeps when left arrow

button is pressed.

a.

Button is only active in the programming
mode.

a.

Refer to the Programming section.

3. Timer does not respond to

REGEN button.

a.

Button is not active in the programming
mode.

a.

Refer to the Regeneration section.

4. Timer does not display time of

day.

a.

Transformer is unplugged.

b.

No electric power at outlet.

c.

Defective transformer.

d.

Defective circuit board.

a.

Connect power.

b.

Repair outlet or use working outlet.

c.

Replace transformer.

d.

Replace control.

5. Timer does not display correct

time of day.

a.

Outlet operated by a switch.

b.

Power outages.

a.

Use outlet not controlled by switch.

b.

Reset Time of Day.

Reynolds Water Conditioning Co.

24545Hathaway

Farmington Hills, MI 48335

800-572-9575

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Содержание autotrol performa cv

Страница 1: ...ner Filter Water Control System Installation Operation and Maintenance Manual Autotrol Performa Cv This system installed by Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 2: ...nk Controls 24 4 0 Performa Cv Performance Charts and Graphs 27 4 1 General Specification 27 4 2 Injector Curves 28 4 3 Performa Cv Softener Performance Data 31 5 0 Performa Cv Service and Troubleshooting 34 5 1 Historical Data 34 5 2 Preventative Maintenance 35 5 3 Removing the Valve Assembly for Servicing 36 5 4 Removing the Control 36 5 5 Identification of Control Valving 38 5 6 Valve Disc Prin...

Страница 3: ... Length 1 2 1 2 inches 13 mm 13 mm above top of tank Operating Valve Body Glass Filled Noryl Rubber Components Compounded for cold water Weight Valve with Control 4 5 lbs 2 0 kg Transformer Output 12 VAC 400 mA 4 6 vA Transformer Input 115V 50 60 Hz 230V 50 60 Hz 100 V 50 60 Hz Operating Pressure 20 to 120 psi 1 37 to 8 27 bar Canada 20 to 100 psi 1 37 to 6 89 bar Water Temperature 35 to 100 F 2 t...

Страница 4: ...nches 27 mm Distributor Tube Length 1 2 1 2 inches 13 mm 13 mm above top of tank Operating Valve Body Glass filled Noryl Rubber Components Compounded for cold water Weight Valve with Control 4 5 lbs 2 0 kg Transformer Output 12VAC 400 mA 4 6 vA Transformer Input 115V 50 60 Hz 230V 50 60 Hz 100V 50 60 Hz Operating Pressure 10 to 120 psi 1 37 to 8 27 bar Canada 20 to 100 psi 1 37 to 6 89 bar Water T...

Страница 5: ...an unvented enclosure is not recommended Water Line Connection The installation of a bypass valve system is recommended to provide for occasions when the water conditioner must be bypassed for hard water or for servicing The most common bypass systems are the Autotrol Series 1265 bypass valve Figure 1 1 and plumbed in globe valves Figure 1 2 Though both are similar in function the Autotrol Series ...

Страница 6: ...rain instead of spilling on the floor where it could cause considerable damage This fitting should be on the side of the cabinet or brine tank To connect overflow locate hole on side of brine tank Insert overflow fitting not supplied into tank and tighten with plastic thumb nut and gasket as shown Figure 1 4 Attach length of 1 2 inch 1 3 cm I D tubing not supplied to fitting and run to drain Do no...

Страница 7: ...he cycle indicator COUNTERCLOCKWISE to the center of the BRINE REFILL position Hold at this position until water starts to flow through the brine line into the brine tank Do not run for more than two minutes b Advance the cycle indicator COUNTERCLOCKWISE until it points to the center of the BRINE SLOW RINSE position c With the conditioner in this position check to see if water is being drawn from ...

Страница 8: ...25 Sodium Hypochlorite These solutions are available under trade names such as Clorox Bleach If stronger solutions are used such as those sold for commercial laundries adjust the dosage accordingly 1 Dosage a Polystyrene resin 1 2 fluid ounces per cubic foot b Non resinous exchangers 0 8 fluid ounce per cubic foot 2 Brine tank conditioners a Backwash the conditioner and add the required amount of ...

Страница 9: ...forma Cv Filter Valve 273 The Performa Cv filter valve is available with one of three controls The 962F electronic demand system control the 962FTC electronic time clock control and the 942F mechanical time clock control in a 12 day configuration The Performa Cv filter valve has the same service flow capability as the softener valve however the backwash Cv is higher Cv 5 0 Kv 5 8 resulting in the ...

Страница 10: ...top flashing and the control accepts the new setting After approximately 30 seconds the control starts alternating the display between Time of Day and Capacity Note If a beep sounds the new setting is not accepted because it was outside the allowable range The old value will be displayed Day of Week Time of Day Press the SET button The display will show the Time of Day with the minutes digit blink...

Страница 11: ... Performa Cv 962 Parallel Multi Tank or Single Tank Softener Parameter Range of Values Minimum Increments Factory Value Units of Measure Notes Name Description P1 Time of Week and Time of day 1 7 1 00 to 12 59 AM or PM Metric 1 7 00 00 to 23 59 1 day 1 minute None Hour minute Range depends on value selected for P13 For day of week SUN 1 MON 2 TUE 3 WED 4 THU 5 FRI 6 SAT 7 P2 Time of day to start r...

Страница 12: ...68 10 8 60 27 2 180 11 6 90 40 8 196 12 7 70 31 8 210 13 6 105 47 6 P6 Refill Setting 14 inch tank 74 16 inch thru 21 inch tanks 130 P7 Brine Draw Setting All values are based on 50 psi 3 5 bar inlet pressure For pressure other than 50 psi refer to brine draw charts in Section 4 0 Tank Diameter Injector Part Number P7 equals Color 14 in 35 5 cm M 1055737 75 Brown 16 in 40 6 cm Q 1035739 90 Purple ...

Страница 13: ...P8 No entry is needed for this parameter Parameter P12 selects the units of measure Be sure that this is set to the correct value before entering any data for Parameters P3 P4 or P5 Parameter P13 selects the clock display mode If the 12 hour mode is selected a PM indicator is used If the 24 hour mode is selected the PM indicator is not used Parameter P15 has four allowable values Values 0 or 1 wil...

Страница 14: ... the choice of a dual or triplex system This selection guide is based on media backwash requirements and tank diameter A parallel kit must be purchased for multi unit operation The kit numbers are Dual Parallel Softener P N 1035923 Triplex Parallel Softener P N 1035925 Dual Parallel Filter P N 1035924 Triplex Parallel Filter P N 1035926 Kits include parallel operation cams and the proper interconn...

Страница 15: ... usage If less than 10 of a day s average water usage is used the control will not change the day s average If more than twice the day s average is used the control uses the actual usage in the reserve calculation Since a new installation has no history of water usage the control multiplies the percent of capacity value set in Parameter P16 by the total system capacity to determine starting averag...

Страница 16: ... 1 4 Minutes May be adjusted for application P12 Units of measure 0 1 1 0 0 US 1 Metric P13 Clock mode 0 1 1 0 0 12 hour clock 1 24 hour clock P14 Interval Regeneration Calendar override 0 30 1 0 Days 0 no calendar override P15 Reserve Type 0 3 1 0 0 Smart Reserve 1 Fixed Reserve 2 Smart Reserve with immediate regeneration 3 Fixed Reserve with immediate regeneration P16 Initial average usage or fi...

Страница 17: ...ne tank P7 Brine draw rate 2 200 1 Selected from Table 2 2 This number tells the controller the draw rate based on the injector size The swell time in the draw position is then calculated P9 Backwash time 4 60 1 14 Minutes May be adjusted for application P10 Slow Rinse time 7 125 1 40 Minutes May be adjusted for application This time does not include the calculated brine draw time P11 Fast Rinse t...

Страница 18: ...mmended 200 P7 Program as recommended 200 P9 Backwash time 7 60 1 14 Minutes May be adjusted for application P10 Program as recommended 8 P11 Fast Rinse time 9 60 1 9 Minutes May be adjusted for application P12 Units of measure 0 1 1 0 0 US 1 Metric P13 Clock mode 0 1 1 0 0 12 hour clock 1 24 hour clock P14 Interval Regeneration 0 30 1 0 Days 0 no interval chosen May be adjusted for application P1...

Страница 19: ... tank P7 Brine draw rate 2 200 1 Selected from Table 2 2 This number tells the controller the draw rate based on the injector size The dwell time in the draw position is then calculated P9 Backwash time 4 60 1 20 Minutes May be adjusted for application P10 Slow rinse time 7 125 1 50 Minutes May be adjusted for application This time does not include the calculated brine draw time P11 Fast Rinse tim...

Страница 20: ...ric P6 Program as recommended 2 200 1 200 P7 Program as recommended 2 200 1 200 P9 Backwash time 7 60 1 14 Minutes May be adjusted for application P10 Program as recommended 7 Minutes P11 Fast Rinse time 9 60 1 9 Minutes May be adjusted for application P12 Units of measure 0 1 1 0 0 US 1 Metric P13 Clock mode 0 1 1 0 0 12 hour clock 1 24 hour clock P14 Interval Regeneration 0 30 1 0 Days 0 no inte...

Страница 21: ...nt cam than the cam that is used in the single unit systems They also require an interconnecting lock out cable This allows the unit that is in regeneration or backwash to signal the other units and prevents them from starting a regeneration or backwash until the first unit is finished Dual and triplex units should be plumbed in parallel with each other In a multi unit system the backwash water is...

Страница 22: ... backwash is desired NOTE The NEXT DAY pin is noted on the control face Pushing this pin will insure a backwash the next day at approximately 2 00 a m since the Calendar Cap progresses in a clockwise direction pushing the day pin immediately following the NEXT DAY pin counterclockwise will insure a backwash occurs the following day at approximately 2 00 a m This progression is noted on the control...

Страница 23: ...ill be replaced by a heavier clicking sound when the previous setting is cancelled Once the heavier clicking is heard the new setting may be set by rotating the Backwash Dial to the desired setting The numbers on the Backwash Dial represent MINUTES of backwash time Figure 3 2 Backwash Complete Table 3 4 Cycle Times for 942F Control Cycle Time Minutes Backwash 8 30 Purge 9 Backwash Dial Reynolds Wa...

Страница 24: ...e capacity P16 has been reached If it has the unit WILL regenerate at the specified P2 time If the capacity display reaches zero gallons m3 at any time during the day the unit will NOT regenerate until the specified P2 time is reached If P15 is set at 2 smart reserve with immediate regen the unit will check at the P2 time to see if the smart capacity has been reached If it has the unit will regene...

Страница 25: ...n type used Resin manufacturers recommend one to two and one half bed volumes of slow rinse water The required amount of time is calculated using the injector performance curves provided in Section 4 0 of this manual For example assuming 4 cubic feet of resin and two bed volumes of slow rinse water for a 16 x 65 50 psi inlet pressure program 43 minutes in Parameter P10 4 cubic feet x 7 5 gallons c...

Страница 26: ...e range is 000 01 to 255 00 in 0 01 steps How this number is used is defined by the values stored in P12 units of measure and P19 flow sensor select P12 is used to define gallons or liters 0 gallons 1 liters P19 is used to define K factor or pulse equivalent 3 K factor 4 pulse equivalent K factor is defined as pulses per gallon or pulses per liter Signet and Sea Flow are two flow sensor manufactur...

Страница 27: ...l Connections 1 1 4 inch 3 4 inch 22 mm and 28 mm copper tube adapters 3 4 inch BSPT 1 inch BSPT 1 inch NPT brass pipe adapters 3 4 inch 1 inch 1 1 4 inch 25 mm CPVC tube adapters Brine Line Connection 3 8 inch NPT male Drain Line Connection 3 4 inch NPT male Optional Bypass Valve Rotating handles full 1 inch porting reinforced Noryl Control Module Tank Adapter Reinforced Noryl Rubber Goods Compou...

Страница 28: ...28 4 2 Injector Curves Injector L in a Performa Cv Valve Injector M in a Performa Cv Valve Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 29: ...29 Injector N in a Performa Cv Valve Injector Q in a Performa Cv Valve Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 30: ...30 Injector R in a Performa Cv Valve Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 31: ... 9 4 9 4 2 1 9 2 3 2 3 6 2 8 3 8 3 1 5 3 3 4 6 6 5 6 2 3 2 5 2 6 3 2 3 4 2 3 4 6 3 8 7 6 7 2 3 2 9 2 6 3 4 3 4 9 3 6 6 8 4 2 8 3 Table 4 2 Service and Backwash Flow Performance Data Flow vs Pressure Drop gpm Flow vs Pressure Drop Lpm PSI Service Cv 6 5 Backwash Cv 4 0 Bar Service Cv 6 5 Backwash Cv 4 0 5 15 9 0 35 56 34 10 20 13 0 7 76 49 15 25 16 1 95 61 20 29 18 1 4 109 68 25 32 20 1 7 121 76 30...

Страница 32: ...ical Backwash Flow Requirements for Various Filter Medias based on 55 F 12 7 C water temperature GAC CARBON FILTER AG CALCITE GREENSAND BIRM SAND MULTI MEDIA Tank Dia inches mm Bed Area sq ft 8 gpm sq ft Lpm sq ft 10 gpm sq ft Lpm sq ft 12 gpm sq ft Lpm sq ft 15 gpm sq ft Lpm sq ft 14 35 6 1 02 8 30 10 38 12 45 15 57 16 40 6 1 38 11 42 13 49 16 61 20 76 18 45 7 1 76 14 53 17 64 21 79 26 98 21 53 3...

Страница 33: ...ers Typical backwash flow requirements for various filter medias based on 55 F 12 7 C water temperature GAC CARBON FILTER AG CALCITE GREENSAND BIRM SAND MULTI MEDIA Tank Dia inches mm Bed Area sq ft 8 gpm sq ft Lpm sq ft 10 gpm sq ft Lpm sq ft 12 gpm sq ft Lpm sq ft 15 gpm sq ft Lpm sq ft 14 35 6 1 02 8 30 10 38 12 45 NR 16 40 6 1 38 11 42 13 49 NR NR 18 45 7 1 76 14 53 NR NR NR 21 53 3 2 4 NR NR ...

Страница 34: ...will beep if the LEFT ARROW button is held for 2 5 seconds and the motor output is on Regeneration Backwash Cancel The regeneration backwash may be cancelled at any time during the operation by pressing the SET button and the LEFT ARROW for 3 seconds ERR 3 will appear on the display and the control will advance to the Complete position The control may be manually advanced by turning the cam shaft ...

Страница 35: ...ct small particles of oxidized iron eventually preventing the wheel from turning 1 Shut off the water supply or put the bypass valve s into the bypass position 2 Relieve pressure by opening the Backwash Drain Valve the seventh back from the control with a screwdriver 3 Loosen and remove the pipe tube adapters or 1265 bypass from the inlet and outlet of the valve body 4 Using a needle nose pliers r...

Страница 36: ...l for servicing 1 Unplug the wall mount transformer 2 Shut off the water supply or put the bypass valve s into bypass position 3 Remove the rear cover by depressing the two tabs provided on the cover Figure 5 3 Lift the front of the cover and remove to expose the valve body Figure 5 3 4 Relieve system pressure by opening the Backwash Drain Valve the seventh valve back from the control with a screw...

Страница 37: ... needs to be positioned correctly before it can be inserted into the back of the control There is a locating arrow on the camshaft Position the arrow on the top of the shaft and slide the camshaft into the control Push up on the end of the camshaft furthest from the timer snapping it into place Figure 5 7 Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 38: ...ed 7 Closed Name Brine By Pass Inlet Outlet 2nd Tank Top Purge Backwash Auxiliary D Auxiliary B Auxiliary A Auxiliary C 2 Backwash Position 1 Service Position 1 Brine Adjustment Inlet Outlet Drain Brine Tank Tank Riser Tube 2 4 5 6 Valve No 1 Closed 2 Open 3 Closed 4 Open 5 Closed 6 Closed 7 Open Name Brine By Pass Inlet Outlet 2nd Tank Top Purge Backwash Auxiliary D Auxiliary B Auxiliary A Auxili...

Страница 39: ...Tank Riser Tube 2 4 5 6 Valve No 1 Closed 2 Open 3 Open 4 Closed 5 Open 6 Open 7 Closed Name Brine By Pass Inlet Outlet 2nd Tank Top Purge Backwash Auxiliary D Auxiliary B Auxiliary A Auxiliary C 7 3 1 Brine Adjustment Inlet Outlet Drain Brine Tank Tank Riser Tube 2 4 5 6 Valve No 1 Open 2 Closed 3 Open 4 Open 5 Closed 6 Closed 7 Closed Name Brine By Pass Inlet Outlet 2nd Tank Top Purge Backwash A...

Страница 40: ...t 2nd Tank Top Purge Backwash Auxiliary D Auxiliary B Auxiliary A Auxiliary C 7 3 Plug Plug 6 1 Brine Adjustment Inlet Outlet Drain Brine Tank Tank Riser Tube 2 5 Valve No 1 Closed 2 Open 3 Open 4 Closed 5 Closed 6 Open 7 Closed Name Brine By Pass Inlet Outlet 2nd Tank Top Purge Backwash Auxiliary D Auxiliary B Auxiliary A Auxiliary C 3 Plug Plug 6 7 4 page no Reynolds Water Conditioning Co 24545H...

Страница 41: ... holding disc open and manually operating valve stem d Check all connections in brine line for leaks Refer to instructions 3 System using more or less salt than salt control is set for a Inaccurate setting b Foreign matter in controller causing incorrect flow rates c Defective controller a Correct setting b Remove variable salt controller and flush out foreign matter Manually position control to b...

Страница 42: ... been manually rotated out of regeneration complete position Faulty motor Faulty motor drive Faulty switch The control will turn the motor on and drive the camshaft to the proper location Replace the control Replace the control Replace the control Err4 Improper control settings one or more settings out of the allowable range One or more settings out of the allowable range Hardness Adjust range 3 t...

Страница 43: ...from valve discs or camshaft i Install pressure regulator to reduce pressure j Replace control 10 Continuous regeneration Camshaft does not stop at the end of regeneration a Broken projection on drive gear b Defective switch a Replace control b Replace control 11 Control does not regenerate automatically or when REGEN button is depressed a Transformer unplugged b No electric power at outlet c Defe...

Страница 44: ...44 6 0 Performa Cv Parts 6 1 Valve Component Exploded View 2 Performa Valve 3 4 14 9 1 5 6 10 11 7 8 12 12 13 15 Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 45: ...FC Assy 15 gpm 1001615 25 mm CPVC Tube Adapter Kit 1000408 DLFC Assy 17 gpm 1001769 3 4 inch NPT Plastic Pipe Adapter Kit 1000409 DLFC Assy 20 gpm 1001603 1 inch NPT Plastic Pipe Adapter Kit 1000410 DLFC Assy 25 gpm 1001604 3 4 inch BSPT Plastic Pipe Adapter Kit 4 1030502 Ball Flow Control 2 1001605 1 inch BSPT Plastic Pipe Adapter Kit 5 Injector Assembly includes O Rings 1 1001611 3 4 inch BSPT B...

Страница 46: ...F DAY TIME OF REGEN SETVALUETO 10 SETVALUETO 5 CAPACITY REGENTIME REMAINING BACK W A S H F A ST RINSE REGEN FLOW PM SET Clear Window TM Code Part No Description Qty 1 1053810 Performa Cv 962 50 Hz Control 1 1053811 Performa Cv 962 60 Hz Control 2 1053812 Performa CV 962FTC 50 Hz Control 1 1053813 Performa CV 962FTC 60 Hz Control 3 1053814 Performa CV 962TC 50 Hz Control 1 1053815 Performa CV 962TC...

Страница 47: ...47 Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

Страница 48: ... Copyright 2002 Osmonics Printed in USA P N 1228354 Rev C Reynolds Water Conditioning Co 24545Hathaway Farmington Hills MI 48335 800 572 9575 ...

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