FAQ – Frequently Asked Questions
Q
: I tried to activate my GPS tracker with the activation form, but never received my
password. What do I do?
A
: Contact customer support at
Q
: Why is my device not getting GPS signal?
A
: When the GPS tracker is experiencing interference, the GPS light (blue) will begin blinking.
This means that no GPS signal is available and the device is actively searching for a new
signal. Please bear in mind that many major cities have GPS dead zones, and GPS signal may
not reach underground. GPS signals are equivalent to a small light bulb, clear view of the sky
is required to obtain maximum location accuracy.
Q
: How long does my device’s battery last?
A
: The battery should last up to 10 days, but may deplete faster if more activity is detected
and depending on the update frequency intervals.
Q
: How do I know when the Spytrack Nano is completely charged?
A
: In order to make the device more discreet, the Spytrack Nano will show no outward
indication of battery life except when it is connected to a power supply. You can view
current device battery and other metrics on the Spytrack portal.
Q
: I just bought an additional Spytrack Nano. How can I start tracking this device if I already
have a Spytrack account?
A
: First, activate your GPS Tracker on [
https://www.rewiresecurity.co.uk/spytrack-service-
activation-service-activation
]. When activating a second tracker, please use your e-mail
address previously associated with your Spytrack account, if you do so, your second tracker
will be automatically added to your account.
Q
: Can I change how often my GPS Tracker pushes signal updates to the Spytrack network?
A
: Yes, once in the Spytrack Platform or APP, go to “Device Settings” menu on the top of the
website and select your desired update frequency.
Note:
Lowering the update frequency will
result in the tracker depleting the battery power faster due to sending the location to our
cloud servers every 30 seconds instead of 60 or 90 seconds.
Important Note:
This user manual is for reference only. Slight differences may be found in the
user interface.
All the designs and software here are subject to change without prior written
notice from Rewire Security.
All trademarks and registered trademarks mentioned are the properties of their
respective owners.
Содержание SpyTrack Nano
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