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23
Troubleshooting
Problem
Possible Cause
Solution
Revitive is on (lights
illuminated on the
LED display) but
I cannot feel the
electrical stimulation
through the foot-
pads.
Not placing both bare feet on the
foot-pads at the same time.
Ensure that your feet are bare and
each foot is placed on each of the
foot-pads at the same time. Keep
increasing the intensity up to a
maximum of 50 until you feel the
stimulation.
Your feet may be dry.
Moisturize the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to
increase the intensity level.
You may be dehydrated.
Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less, therefore it is
important to always remain well
hydrated.
The intensity level may be on
too low a setting.
This is a very safe device. Keep
increasing the intensity
level towards 50 until you feel
the stimulation. You may find
that you have to increase the
intensity level as you get used
to the therapy. The aim is not to get
to 50 but to find a setting that is
comfortable for you.
Electrode cord is connected to
device.
Disconnect the Electrode cord - the
foot-pads will not work while the
Electrode cord is plugged in.
If, having tried the solutions above,
you still cannot feel the stimulation:
Test the device by placing one hand
across both footpads at the same
time (The heel end of the footpads
is easiest). With your other hand,
and starting from zero, increase
the intensity level until you can
feel the stimulation. If you can feel
the stimulation through your hand
then the device is working. If on 50
you still cannot feel the stimulation
then please contact your authorized
dealer.
For more information including Frequently Asked Questions,
please visit www.revitive.com
No power or lights
to Revitive when it is
switched on.
AC Adaptor not switched on at the
electrical socket or AC Adaptor not
plugged into device properly.
Check electrical socket power
is switched on and the AC Adaptor
is plugged into the device correctly.
If still not working – contact your
authorized dealer.
Revitive is not
vibrating.
REVITIVE IS NOT DESIGNED TO VIBRATE.
My legs are aching
after treatment.
You may have the intensity on
too high a setting and your muscles
are being overworked.
Leave adequate time after each
treatment to allow the muscles
to recover (just like after vigorous
exercise!). On your next session
start on a lower setting (where
you can feel the mild electrical
stimulation and it is comfortable)
and reduce the duration until your
muscles have acclimatized to the
stimulation.
Problem
Possible Cause
Solution
EN
5827_IFU04_17963935.indd 22-23
5827_IFU04_17963935.indd 22-23
09/04/2021 13:23
09/04/2021 13:23
