8. TERMS OF WARRANTY
I. Producer Reventon Group Sp. z o.o. [Ltd.] grants the buyer a 24-month
warranty period for the following devices:
- destratification fan TORNADO XS1
- destratification fan TORNADO XS2
- destratification fan TORNADO XS3
- destratification fan TORNADO XS4
- destratification fan TORNADO XS5
- destratification fan TORNADO XS6
II. The terms of warranty are valid from purchasing the device (i.e. invoice /
another confirming document issue date) but not longer than 30 months
from leaving the producer's warehouse.
III. To obtain the service it is needed to provide or send to the producer scans
of the warranty card with stamp of installation company, document confirming
the purchase (eg. like copy of the invoice) and correctly filled the warranty form.
IV. The producer is committed to consider the claim within 14 working days since
the date of reporting (i. e. day when documents given in point III are provided).
V. In the exceptional cases, the producer reserves the right to extend the time
limit for examination of warranty, especially if the defect is not permanent
and its determination requires a longer period of time. The extension
must be notified by the producer before the end of the 14th working day.
VI. Under the guarantee the producer provides a repairment, replacement
or refund for the defective device within a specified time limit.
VII. Warranty does not cover the parts of the device subject to normal
maintenance and the following cases:
a) mechanical damage of the product
b) defects and damages through:
- improper storage or transport
- improper or non-compliant use and maintenance (i. e. inconsistent
with the manual)
- using the device in the improper conditions (too high humidity, too high
or too low temperature, impact of the surrounding, sun etc.)
- unauthorized (by the user or other unauthorized persons) repairs,
modifications or construction changes
- connecting equipment inconsistent with the technical documentation
- connecting additional equipment, which is not recommended by the producer
- improper power supply
c) elements which wear and tear such as discolor of the housing
If there is any of the above, claimant will be charged for transport
and / or repairs.
VIII. Any changes in the Warranty Terms, improper use of the product (careless
handling, exposure to liquids, moisture, corrosion), as well as traces
of selfrepairing (non by the Reventon Group) or alterations cause,
the warranty is not valid.
IX. Not following to any of warranty regulations makes the warranty not valid.
X. All correspondence, returns, complains should be send to the following
address: Reventon Group Sp. z o.o. [Ltd.], 556 Wyzwolenia Street, 43-340
Kozy, Poland or email address: [email protected].
The producer reserves the rights to make changes to the technical
documentation without previous notice.
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