Troubleshooting
Q: No image is shown.
A: Double check that the 2X is powered up and that the Digital Video cable from the 2X is
securely plugged into your TV. Try another TV and Digital Video cable. Without any console
connected, you should see a colorbar test pattern. If you do not, contact your seller for
additional assistance.
Q: Some consoles work but other consoles show a black screen on the TV
A: Retro-consoles deviate from standard video refresh rates and timing. The 2X is a low-
latency line doubler and thus, does not alter these off-spec timings. It is likely your TV does
not like the output rate of a specific console. Try another TV or monitor.
Q: Picture is noisy and/or interference is seen.
A: In almost every case, the noise originates from the console, console’s power supply and/or
the cables used to connect the console to the 2X. The noise almost never originates from the
2X itself. In addition, to preserve image sharpness, the 2X does minimal filtering to attempt
and smooth out noisy sources. For the best image quality, always use official power supplies
for your console and shielded video cables.
Q: No sound is heard.
A: Double check to make sure the audio cables are connected correctly. Try another TV. The
off-spec video timing of some-retro consoles causes some displays to reject the audio stream
in the Digital Video connection. Alternatively, directly connect the audio output from your
console to your sound system and bypass the 2X.
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