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© Retell 2002
Legality of Recording in the UK
Legality of Call Recording
Oftel says that you should make every reasonable effort to inform all parties that they may or will be
recorded, silently monitored or intruded into. They say that it is up to you how you do this and that
acceptable options depending on circumstances might include warning tones, pre recorded messages,
spoken warnings by the operator, or written warnings included in publicity material, telephone
directories, contracts, terms of business, staff notices etc. Oftel says that it may not be possible to
warn first time callers with whom you have had no previous contact but what is important is that you
have a systematic procedure in place that provides the necessary information where it is a realistic
possibility. For further information please contact Oftel, 50 Ludgate Hill,London, EC4M 7JJ, Tel 0345
145 000.Additional information can be obtained in relation to the Data Protection Act and call
recording from Communications and Information Industries Directorate, Department of Trade and
Industry, 151 Buckingham Palace Road, London, SW1W 9SS. Check www.retellrecorders .co.uk for
information on recording staff or individuals.
Guarantee
Retell undertakes to repair or replace (at Retell’s option) the equipment supplied that develops a fault
within 1 year of the date of purchase subject to the following conditions:
1.
The equipment has not been subject to misuse, liquid damage, accidental breakage, neglect
or any other use other than for the purposes of recording conversations or memo’s
2.
The equipment has not been tampered with or adjusted internally by anyone other than Retell
or their appointed agents.
If a defect occurs the equipment should be returned to your supplier in the first instance. Alternatively
you can return it pre-paid to Retell in protective packaging containing a full explanation of the fault
and proof of purchase. Retell does not accept liability for damage in transit and we strongly suggest
using Recorded Delivery to prove receipt.
This guarantee does not affect your statutory rights.
Retells full terms and conditions are available upon request.
Liability
RETELL EXPRESSLY EXCLUDES TO THE EXTENT PERMITTED BY LAW LIABILTY FOR ANY
CONSEQUENTIAL LOSS, DAMAGE OR INJURY ARISING FROM OR IN CONNECTION WITH ANY RETELL
PRODUCT. NO LIABILITY CAN BE ACCEPTED FOR ANY LOSS OF DATA OR RECORDINGS OR FALIURE
TO RECORD OR CONSEQUENCES OF SUCH LOSS.
R&TTE Directive
We hereby declare that this product complies with the essential requirements of directive 99/05 (the
R&TTE directive).
To obtain a full copy of the declaration associated with this product then please contact Retell at the
address below
Retell, 53 Thames Street, Sunbury on Thames, Middlesex, TW16 5QH
Tel 01932 779755
Fax 01932 780383
E-mail [email protected]
Website www.retellrecorders.co.uk