16
TROUBlEShOOTING GUIdE
SYMPTOM
CAUSE
Dead
• Not turned on
• Dead battery
• Battery improperly inserted
• Blocked ear mould
• Blocked sound outlet filter
Not loud
• Loose ear mould
enough
• Blocked ear mould
• Change in hearing
• Excessive ear wax
• Blocked sound outlet filter
• Volume set too low
Whistles
• Loose ear mould
• Volume set too high
Not clear,
• Weak battery
Distorted
• Poorly fitting ear mould
• Hearing instrument damaged
• Hearing instrument settings
not optimum
If there are any other problems not mentioned in this
guide, please contact your hearing care professional.
POSSIBLE REMEDY
• Turn on
• Replace battery
• Insert battery properly
• Clean ear mould blockage
• Change filter or consult
your hearing care professional
• Reinsert carefully
• Clean ear mould
• Consult your hearing care professional
• Consult your physician
• Change filter or consult
your hearing care professional
• Consult your hearing care professional
• Remove and reinsert
• Consult your hearing care professional
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
15674700-GB-10.09 Rev.B.indd 16
24-09-2010 10:05:16