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Reolink PoE NVR

User Manual

52

Cause 1.

The power adapter issues.

Solution:
Check the status LED on the power adapter of the NVR. If the LED isn't on, please
plug the power adapter into another socket as well as change another working
power adapter (48V) for a try. If the LED is on, please check the HDD issue below.

Cause 2.

The HDD issues.

Solution:
Please unplug the HDD and check if the NVR will power on without HDD.

Cause 3.

The voltage is not sufficient.

Solution:
Unplug all cameras. If the NVR power LED is on, please re-plug the camera in
sequence to see how many cameras the NVR can provide power normally before
the issue started.

10.

Camera randomly disconnects from the NVR.

If you found that the cameras disconnect and show video loss/connection failed
randomly on your NVR monitor, or the camera loses recordings randomly, here are
some possible causes and solutions for your reference.

Cause 1.

Poor connection between camera and NVR.

Solution:
(1) If you connect your camera to the NVR via the Ethernet cable directly, please
make sure that the length between them is less than 260 feet.
(2) Please change with another short cable and plug it into another PoE port. If
possible, please connect only one camera to the NVR to test whether the issue still
exists.
(3) Please lower the bitrate of the camera and check if the issue can be fixed.

If you connect the camera to the router by PoE switch/ injector and add your
camera to the NVR, the issue may cause by the poor network of the router.
(1) Please reboot the router and camera to try again.
(2) If you have connected several devices to the router, please only connect the
camera to the router to test the issue.
(3) Please also lower the bitrate of the camera and check if the issue can be fixed.
(4) Please connect the camera directly to the PoE port of the NVR to check
whether the issue still exists.

Cause 2.

Software issue.

Solution:
Please check the firmware version of the camera and NVR, keep both of them
updated.

Содержание RLN16-410

Страница 1: ...Sept 2021 QSG1_A Reolink PoE NVR User Manual ...

Страница 2: ...ngs 25 Download Recordings 27 Back up Recordings 29 6 Storage 31 7 Network and Connection 31 8 System Management 38 General 38 Time and Language 39 Account Center 40 Maintenance 42 Info 43 9 FAQs and Troubleshooting 44 FAQs 44 Troubleshooting 45 Note 1 This user manual is for the Reolink PoE NVR and NVR security system that work with the monitor 2 This user manual takes an NVR model that supports ...

Страница 3: ...e your own security systems Reolink PoE IP security camera systems feature plug and play 12MP 4K Ultra HD or 5MP 4MP which are easy to set up and simple to use for DIY enthusiasts and beginners Features of our NVR video system also include excellent night vision 24 7 continuous recording local remote access and more RLN8 410 Power Switch eSATA RJ45 Power lnput Audio Out USB Port HDMI Port VGA Port...

Страница 4: ...PoE NVR User Manual 3 RLN8 410 E 8MP RLN16 410 Power Switch eSATA RJ45 Power lnput Audio Out USB Port HDMI Port VGA Port Network Power Switch HDMI Port eSATA RJ45 Power lnput Audio Out USB Port VGA Port Network ...

Страница 5: ...g to HDD NVR Kit The PoE NVR Kit or PoE security camera system is a set of cameras with an 8 channel or 16 channel NVR which saves the trouble to choose each camera separately And the NVR kit is plug and play making it super easy to set up The NVR kit model for example RLK8 800B4 means it comes with one RLN8 410 and four B800 cameras For the details please refer to the package contents while purch...

Страница 6: ...w UI H3MB02 4mp 5mp N 4TB old H3MB06 4mp 5mp N 4TB old RLN8 410 N3MB01 4mp 5mp 8mp 12mp Y 6TB New UI H3MB18 4mp 5mp 8mp 12mp Y with latest firmware 6TB New UI N2MB02 4mp 5mp 8mp 12mp Y 6TB New UI H3MB02 4mp 5mp N 4TB old RLN8 410 E H3MB16 4mp 5mp 8mp N 4TB old 2 Setup and Installation Set up the NVR Connect and Power the NVR 1 Connect the NVR s LAN port to router by Ethernet cable and connect the ...

Страница 7: ...ith HDMI or VGA cable 3 Connect the PoE camera to PoE port of the NVR Or if you want to use a WiFi camera please connect the camera to the WiFi of the same router as NVR 4 Connect the power adapter to the NVR and switch on the NVR DC Power Reset Button Network LAN ...

Страница 8: ...ble After the NVR is powered on wait a few seconds it ll show a setup wizard on the monitor Follow the setup wizard to set up the NVR system 1 General Set up the NVR Language Screen Resolution Date Format and Time Format Click Next 2 DST Set up the System Time Time Zone and choose if to enable DST Daylight Saving Time Click Next ...

Страница 9: ...ogin When Unlocking Screen the NVR will automatically lock the screen and ask for the password when you want to operate the system 4 Password Security Set a password security question and answer In the case the NVR password is forgotten you can retrieve the password via this password security question ...

Страница 10: ...t a name for the NVR and click Format to format the HDD 6 Network Suggest to keep Network access as DHCP and DNS as Auto It ll obtain the network connection from a router automatically when the NVR is connected to the router with an Ethernet cable ...

Страница 11: ...n skip this step and set it up later when you need to use this feature Install the NVR and Camera NVR is suggested to directly placed on a table while for the camera you are able to find installation guides and tips on the camera s user manual 3 Use Your System Live View Introduce Icons on the Live View Page ...

Страница 12: ...Turn on the audio for live viewing Image Settings Click to change the camera s image settings Live View Click to turn on off live view of the camera Spotlight Click to turn on off spotlight of the camera Siren Click to manually trigger siren of the camera Settings Click to enter the camera s settings menu Icons at the Bottom of the Live View Page Right click on the live image screen to display a l...

Страница 13: ...o require the password to unlock Change the Place of the Camera Live View Manually drag the camera to a blank channel to change the position of the camera s live image on the monitor screen Use Multiple View Click to choose options from 1 4 8 9 16 split screen views Note for 8 channel NVR there s only options for 1 4 or 8 split screen views Use PTZ Click to bring up the PTZ control panel of the ca...

Страница 14: ...Reolink PoE NVR User Manual 2 Preset Point At Preset Point please pan and tilt the camera to wanted position then click to add a preset position Set a name for the preset then click Confirm to save ...

Страница 15: ...ns Click to change name of the preset position and click to delete the selected position Monitor Point Set the monitor point or guard position You can set the camera to always return back to this position if the camera is rotated away from it At Monitor Point click to set the current position as a monitor point ...

Страница 16: ...Reolink PoE NVR User Manual 4 Set the Interval for Auto Return from 10 300 seconds and then click OK Click to return the camera to it s monitor point immediately ...

Страница 17: ... Patrol you can also customize the patrol routine with at least two preset points At Patrol click Click to add at least two preset points to create a patrol Click to set the preset point duration and speed click Confirm to Save it Click to delete the selected preset point from patrol ...

Страница 18: ...the settings menu of the camera Click Stream here you can change the Resolution for the Main Stream Then the live view resolution will be changed accordingly Set up Lock Screen Right click on live image screen to display the icons on the bottom Click to manually lock the screen ...

Страница 19: ...gher resolution provides a better image quality but also requires a much higher network bandwidth and uses up more storage space while recording Display Go to Settings Camera Display here you can set up the Camera Name Time Stamp Watermark Flip and Mirror etc Disable Preview Turn on or off live view of the camera Camera Name Set a name for the camera Time Stamp Set the position of the Time Stamp y...

Страница 20: ...harpness of the camera s image Click Advanced you can set up image settings below Anti Flicker Choose from Off 50Hz 60Hz or Other Day Night Set the Day Night mode of the camera from Auto Color Black White or Off Exposure Set from Auto Low Noise Frame Rate or Manual Backlight Set from Off Backlight Control or Dynamic Range Control Usually it s suggested to keep these image settings at default ...

Страница 21: ...ck Apply to save the change Audio and Light Go to Camera Audio and Light here you can set up camera s audio status LED infrared light and spotlight Record Audio For cameras with built in microphone click to enable this option Then it will save recordings with audio and also allow to preview with audio Status LED For cameras with status LED click to disable this option then the camera s status LED ...

Страница 22: ...eaker Spotlight For cameras with built in spotlight you can drag on Brightness bard to adjust the brightness of the spotlight Click to enable Night Mode you can choose Auto mode or On as scheduled With auto mode the spotlight will turn on when alarm event is detected With on as scheduled mode you can set the time when the spotlight will turn on and off ...

Страница 23: ...Reolink PoE NVR User Manual 11 More Info Go to Camera and click More Info Here you can check the Hw No Hardware number of the camera and FW Version firmware version ...

Страница 24: ... the motion detection MD sensitivity and detection area Click Add Time Period to set a time period with a sensitivity you can set a maximum of 4 different sensitivity time periods Click Detection Area you can draw the areas where you don t want to detect the motion Click Apply to save your detection area settings ...

Страница 25: ...as with human vehicle detection you can also set up the sensitivity for smart detection and object size Click Settings under Sensitivity for Smart Detection Here you can set the sensitivity level for Person and Vehicle detection independently ...

Страница 26: ...nd click to set a maximum object size Click Apply to save the settings This way only objects between the set minimum and maximum size will trigger the alarm For cameras that support auto tracking you can also enable Auto Tracking in this page And choose Person or Vehicle as the Tracking Type ...

Страница 27: ...n Enable Overwrite it ll automatically overwrite the previous recordings when the HDD is full Choose if to enable Start to record before a motion event is detected according to your need Set the Extended recording time after a motion event ends from 1 min 2 min 5 min or 10 min Set the Pack Duration from 30 min 45 min or 60 min The package duration is the maximum lengthen of a recording file ...

Страница 28: ...otion If you need to set different schedules for each camera please choose the cameras to set them up one by one Or if you want to set up the same schedule for all cameras you can click Applies to Other Cameras to directly copy current camera s settings to others For cameras with person vehicle detection you can also choose the Alarm type from Any Motion Person or Vehicle ...

Страница 29: ...ding to work If you keep all schedule disabled then it ll not save any continuous recordings Note You can save both motion triggered recordings and continuous recordings simultaneously by setting up their own Alarm or Timer schedule Set up Motion Alerts Alarm Email Alarm email allows the camera to send an email with plain text camera s live image or video when the camera detects a motion Set up Al...

Страница 30: ...s Password The password of your email for Gmail and Yahoo it s suggested to use the generated App password instead Recipient Set the receiver email address You can add up to 3 recipients Content Set up what content you want the alarm emails to send Choose from Image Image Only Video or Text Interval Set the interval you want the alarm email to be sent Choose from 30 Secs 1 Min 5 Mins 10 Mins or 30...

Страница 31: ...est If Setup Succeeded to see if the email test is successful Set up Email Schedule Click Daily Schedule under Email Alerts Select a camera and then set a schedule when you want the email alerts to work For cameras with person vehicle detection you can also choose the Alarm type from Any Motion Person or Vehicle ...

Страница 32: ... Emails Click Exception under Email Alerts you can set to send an alert email when the HDD is full or there s an HDD error Buzzer You can set up the NVR to make an alert beep sound when a motion is detected Go to Surveillance Buzzer click to enable buzzer ...

Страница 33: ...tection you can also choose the Alarm type from Any Motion Person or Vehicle Check the option NVR buzzer will go off when camera disconnect from network it ll also make a beep sound when the camera is disconnected Click Exception under Buzzer here you can choose which exception the NVR will buzzer Choose from options Full HDD HDD Error Disconnected Network or IP Conflict ...

Страница 34: ...ere you can set up the Push Notification Schedule Select the camera and then set a schedule when you want the push notification to work For cameras with person vehicle detection you can also choose the Alarm type from Any Motion Person or Vehicle Click Applies to Other Cameras to quickly copy the settings to other cameras On Screen Warning Go to Surveillance On Screen Warning to enable this option...

Страница 35: ...gs from options Full HDD HDD Error Disconnected Network or IP Conflict Set up FTP With FTP settings you can set up the NVR to upload images or videos to the FTP server as scheduled or when motion is detected Go to Surveillance FTP click to enable this option Click Settings under FTP here you can set up the below parameters of FTP ...

Страница 36: ...hat already exist File Size Set the maximum size of the file from 10 1024MB Subfolder by Date Enable this option it ll upload the video and images to different folders according to the date Content Choose from Clear Fluent Standard or Image Only Clear fluent and standard modes refer to the quality of the video Transmission Mode Choose from Auto PORT or PASV It s suggested to keep it as Auto Postpo...

Страница 37: ...ngs Click icon on the live image screen to enter the playback page Click to select max 4 cameras then click Apply Note If you choose a camera that is 8MP or above it can only support one channel playback For cameras that are less than 8MP it can support up to 4 channel playbacks ...

Страница 38: ...ick on the date it ll search the recordings automatically to play Check option Alarm Only it ll only show the alarm recordings for playback For cameras with person vehicle detection you can also choose the Alarm type from Any Motion Person or Vehicle ...

Страница 39: ...ame not to miss any details Smart Playback Replay the recording at a normal speed when there s motion and replay at 4x speed when there s no motion Backward Click to rewind at 2x 4x 8x 16x speed Forward Click to fast forward at 2x 4x 8x 16x speed Pause Click to pause playback Play Click to play the recording Sound Click to turn on sound for playback Cut Cut a short clip for downloading ...

Страница 40: ...r the playback page Select the camera and date to search the recordings to play back At the bottom of playback page click to cut a clip of recording Drag on the timeline to set the start time and end time for the cut Then click Save Choose the storage disk to save the cut recording clip Check the option Back Up MP4 File it ll convert the recording into mp4 for saving And then Click Start ...

Страница 41: ...ck up Recordings Right click on the live image screen then click to enter the backup page Choose the cameras you want to search recordings for Choose Video Type from Manual Alarm or Timer Then select the start and end time click Search ...

Страница 42: ...recording clip Check the option Back Up MP4 File it ll convert the recording into mp4 for saving And then Click Start Delete Recordings The NVR system doesn t support deleting selected recordings The NVR will automatically delete and overwrite the older recordings when the HDD is full Or you can manually format the HDD to delete all recordings ...

Страница 43: ...e here you can see the status of the HDD Click Format it ll delete all the recordings on the HDD to for formatting 7 Network and Connection View NVR Network Status Click Network Network Status here you can view the IP address Default Gateway and DNS of the NVR ...

Страница 44: ...r the NVR Click Network General here change Network Access from DHCP to Static Then enter the IP address Subnet Mask Default Gateway DNS Server manually and click Apply to save the settings Set up DDNS Click Network Advanced then click DDNS Settings ...

Страница 45: ...ink PoE NVR User Manual 33 Register an No IP or DynDNS DDNS first then enable DDNS to enter the parameters Click Apply to save the settings Set up NTP Settings Click Network Advanced then click NTP Settings ...

Страница 46: ...nge the NTP settings Click Synchronize to sync the NVR data and time to the NTP server immediately Click Apply to save the settings To customize the NTP server under Server Type please choose Other Then you can manually enter the parameters of your own server ...

Страница 47: ...etwork Advanced then click IP Filter Settings Choose Enable White List or Enable Black List then click on Add IP Manually enter the IP address you want to allow or block access then click OK to save the change Choose option Disable to turn off the IP filter settings ...

Страница 48: ...Reolink PoE NVR User Manual 36 Change the Port Settings of NVR Click Network Advanced then click Port Settings Here you can view the current ports of the NVR and change the port numbers ...

Страница 49: ...Reolink PoE NVR User Manual 37 Enable UPNP Go to Network Advanced click to enable UPNP option Enable ONVIF Go to Network Advanced click to enable ONVIF Protocol ...

Страница 50: ...view For example set it as 5 sec then it ll automatically switch to the next screen of the camera s live image after every 5 seconds Auto Lock Time Set the time for locking the screen automatically choose the option from 1 min 5 min 10 min or None Choose None the NVR will not automatically lock the screen Check the option Require account and password verification to unlock screen then it ll ask fo...

Страница 51: ...PoE NVR User Manual 39 Time and Language Go to System Time and Language page enable DST you can set the daylight saving time according to your need And click Language to choose the display language for the NVR ...

Страница 52: ... Account Center page here you can change the password of the NVR and add other user accounts Click to change the password of the current account Firstly enter the old password then enter the new password and confirm the new password click OK to save the change ...

Страница 53: ...count enter the Username and Password Choose account Type from General Account or Admin then click OK to add the account The difference of different user accounts as below General Account can view and operate camera but cannot set related parameters Admin Account can view and operate camera set related parameters but cannot add remove super admin account Super Account can view and operate camera s...

Страница 54: ...to change the password of the selected account Maintenance Go to System Maintenance page here you can set up auto reboot upgrade the device or restore the system to default Click to enable Auto Reboot you can set the NVR to automatically reboot at a weekly or daily base ...

Страница 55: ...Upgrade IPC Click Local Upgrade and choose the firmware file to upgrade Attention for firmware upgrade If you don t want to restore your camera settings to factory status please uncheck the Update Configuration Files option during the upgrade During the upgrading procedure please do not power off the camera Make sure your camera or NVR has the same model and hardware version that matches the new f...

Страница 56: ...le length between the camera and NVR A The Ethernet cables for all PoE ports of the NVR is up to 270 feet for Cat5 If you use Cat6 or upper the Ethernet cables can be up to 330 feet Note NVR can use CAT5 CAT6 or CAT7 with 8 PIN Ethernet cable 6 Which camera models are supported to work with the NVR A Except Reolink battery powered cameras all other cameras can work with the Reolink PoE NVR Note to...

Страница 57: ...reset button on the camera to hard reset it Cause 2 The camera is not properly connected to the NVR Solution 1 Please check whether the network cable is plugged into the RJ45 port tightly 2 If the connection is tightened please observe the port LED lights When the connection is normal there must be flashing yellow light and solid green light If the port LED lights don t turn on please change anoth...

Страница 58: ...ase ensure the NVR is accessible from the same network Then check the listed steps below 1 Please ensure the NVR s UID is enabled You can check it on the NVR monitor go to System Info page here enable the option Allow other Reolink software to access current device via UID 2 Please add the NVR to Reolink App or Reolink Client software by its UID 3 Check Sync NTP to see if it s successful On the NV...

Страница 59: ...the screen but then turn to black Contact the support team with your device model for a repair tool to fix the issue Cause 3 HDMI VGA cable or the TV monitor is defective Solution Check whether the cable is defective by using it to connect other devices to see if it works If it doesn t work please use another HDMI VGA cable that is shorter than 15 m and try again Try with another monitor Cause 4 H...

Страница 60: ...rity question please click Forget Password on the monitor screen enter the answer for your security question to reset the NVR password For resetting the NVR please open the box of the NVR Keep the monitor screen on the live video page then press and hold the reset button for 5 10 seconds 6 NVR cannot detect the HDD For the issue of NVR cannot properly detect or recognize the HDD please check the t...

Страница 61: ... channels lost the recordings at the same time and the gap is greater than 30s A lot of startup on the NVR s log page Cause 1 UPS issue Solution If you use the UPS to power the NVR on please plug the NVR directly to a wall socket and have it run one or two day s then check if the NVR reboots If the NVR doesn t reboot the issue should be on the UPS Please make sure the UPS s wattage is higher than ...

Страница 62: ...metal wall or ceiling in your situation you may add an insulator between the camera and the wall ceiling to have it ungrounded Please refer to the picture below and install the insulator B Unground the NVR to fix the issue Please unground the NVR and the monitor connected to the NVR Note In this case please don t put either the NVR or the monitor on the metal plate shelf 1 You may cut off the grou...

Страница 63: ...ocally For computer or phone that s on the same network cannot access the NVR please check the troubleshooting steps below Cause 1 The NVR isn t connected to a router Solution Please power on the NVR and connect it to a router by the Ethernet cable Cause 2 The NVR failed to obtain IP address information from a router Solution Please make sure the DHCP server on the router is enabled so it can assi...

Страница 64: ...r reference Cause 1 Poor connection between camera and NVR Solution 1 If you connect your camera to the NVR via the Ethernet cable directly please make sure that the length between them is less than 260 feet 2 Please change with another short cable and plug it into another PoE port If possible please connect only one camera to the NVR to test whether the issue still exists 3 Please lower the bitra...

Страница 65: ... with a different power outlet and power adapter Note For the 8 channel PoE NVR the power adapter is 48V 1 87A And for the 16 channel PoE NVR it s 48V 2 5A 2 If you have a 12V DC adapter on hand you may use the adapter to power the camera and connect the camera directly to the router Please check again whether the camera displays video loss on your NVR ...

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