RENOGY is a trademark of Renogy
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problem with the product(s) is not due to a manufacturing defect in the
Warrantor’s workmanship or materials,
or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred
by the Warrantor necessary to repair, replace and transport the product(s).
The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description
of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of
product(s) without the previous written request for this. Within five (5) business days of the date of notification,
the Warrantor will provide the Purchaser with an RMA number and the location to which the Purchaser must
return the defective module(s). Any product(s) returned for valid warranty service shall be shipped at the
expense and risk of the Warrantor. The Purchaser must return the product(s) (or, if authorized by the
Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The
Warrantor will be under no obligation to accept any returned product(s) that does not have a valid RMA
number. All parts that the Warrantor replaces shall become the
Warrantor’s property on the date the Warrantor
ships the repaired product(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts within
thirty (30) days of receipt of the defective product(s) to repair or replace such product(s). If a warranty claim
is invalid for any reason, the Purchaser will be charged at the
Warrantor’s then-current rates for services
performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the
Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced product(s) to the
Purchaser at the Warrantor’s cost.
6. Exclusions and Limitations for Batteries
The warranty does not cover failures result from incorrect handling, product modifications, installation,
conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy
supply, chemicals, the effect of solid bodies or deliberate damage. Additionally, the warranty does not cover
damages sustained from abuse or neglect, damage from shipping, loose terminal or bolts resulting in over-
heating, water damage, worn out batteries, or tampered batteries. If the Warrantor determines that the problem
with the product(s) is not due to a manufacturing defect in the
Warrantor’s workmanship or materials, or
otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by
the Warrantor necessary to repair, replace and transport the product(s). The Warrantor will not be responsible
for expenses related to installation/removal, electrical system tests, loss of time or other expenses considered
incidental damages.
