Renac NAC4K-DS, Руководство пользователя

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5. Warranty
The standard warranty period for the inverter is 60 months from the date of installation and no more than 66
months (5.5 years) from the date of shipment from factory.
5.1 Warranty claim procedure
Please report defective device with a brief error description and SN code to our service mail or service hotline
for registration.
Alternatively, please contact your specific dealer or installer if your unit is defective or faulty.
To claim the warranty under the warranty terms of factory, you need to supply us with the following information
and documentation regarding the faulty unit:
1) Product Model No ( e.g. NAC-8K-DS) and the serial Number (e.g. 8000831190511006).
2) Copy of the invoice and warranty certificate for the inverter.
3) Error message on LCD screen and additional information regarding the fault/error.
4) Detailed information about the entire system (modules, circuits, etc.).
5) Documentation of previous claim/exchanges ( if applicable).
In the case of an exchange, the remainder of the warranty entitlement will be transferred to the replacement
device. In this event, you will not receive a new certificate, as this replacement will be noted by factory.
5.2 Service after warranty expiration
For products which are out of warranty, factory charges an on-site service fee, parts, labor cost and logistic fee
to end-user which can be any/all of:
1) On-site attendance fee: Cost of travel and time for the technician in attending on-site;
2) Parts: Cost of replacement parts (including any shipping/admin fee that may apply);
3) Labor: Labor time fee charged for the technician, who is repairing, maintaining, and installing (hardware
or software) and debugging the faulty product;
4) Logistic fee: Cost of delivery, tariff and other derived expense when defective products are sent from
user to factory or/and repaired products are sent from factory to user;