TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Dim or no flame
Flame LED’s are burnt out
Inspect the LED’s and replace them if
necessary.
Ember bed is not
glowing or dimming
Ember LED’s are burnt out
Inspect the ember bed LED’s and
replace them if necessary.
Appliance has overheated and
safety device has caused the
thermal switch to disconnect
Turn off the main switch, allow
appliance to cool for 10 minutes, then
turn it on.
House circuit breaker has
tripped
Reset house circuit breaker.
Appliance turns off and
will not turn on
Appliance’s fuse has blown
Replace the fuse.
Appliance is not plugged into an
electrical outlet
Check plug and plug in.
Appliance has overheated and
safety device has caused the
thermal switch to disconnect
Turn off the main switch, allow
appliance to cool for 10 minutes, then
turn it on.
Appliance will not come
on when switch is
flipped to ON
Circuit board is burnt out
Inspect the circuit board and replace
it if necessary.
No warm air coming out
of appliance
Heater is burnt out
Inspect the burner and heater
assembly and replace it if necessary.
Flame sputters
Flame motor is defective.
Call a qualified service technician and
replace flame motor.
Remote Control does
not work.
Low batteries.
Unit switch in “O” position.
Replace AAA batteries in remote
control.
Turn the switch in “I” position.
Flame is fixed.
Wiring may be loose or the
flame motor may be defective.
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