If a problem occurs with your dash camera, please first check the information listed
below. If you are unable to solve the problem with the trouble shooting information, please
contact 1 877 466 8191 for help.
The camera can't be powered on
Check the followings:
1. Is your car engine powered on or your car power system is on? If not, please turn on the
car power.
2. Is the camera connected to a valid 12V socket with the provided 12V car adaptor? Is the
connection solid?
I was using my dash camera, now no buttons are responding
(hangs / lags / stalls)
1. Try unplugging the car adapter from your dash camera, then reconnecting it to your dash
camera again. Please ensure you use the car adapter provided in the package because
the car adaptor from your other devices may not be compliant with this dash camera.
2. Reset your camera. Please refer to "Reset" instruction in the manual.
My dash camera cannot read videos on my memory card
Edited and deformed videos may not display properly on your dash camera.
My computer's operating system cannot detect my dash camera
Check the following:
1. Is your dash camera properly connected to the USB port? If not, unplug it and plug it in
again. Make sure the USB port is connected on both ends, as shown in the User's Manual.
2. Is your dash camera connected to the Mac keyboard? If yes, unplug it and plug it into an
available USB port on your Mac Desktop.
3. Is the computer's USB port enabled? If not, refer to the user's manual of your computer
(or motherboard) to enable it.
4. Please check whether the memory card has problem. You can remove memory card and
insert it into a card reader and then check whether your computer can detect your
memory card.
The camera shows "Card Error" or remind me to format the memory card
Please format the memory card as instructed. If the same phenomenon appears, it is
possible that the memory card is broken or doesn't work for this camera. Please change to a
new memory card and try.
Trouble Shooting
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1 877 466 8191
