TROUBLESHOOTING GUIDE
CARE AND CLEANING INSTRUCTIONS
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Massage heads rotating at
reduced speed.
The load on the massage heads is excessive. Reduce
load and try again.
Massage heads only rotate in
the upper or lower region.
The massage has been activated for the upper or
lower back region. Press the 'Full Back' button to
change regions.
Device switches off suddenly
Device may have been in use for 15mins. Auto-shut-
off function activated. Continue using by pressing the
‘On’ button after resting the unit for 15mins.
Over-heat protection function activated. Device is
switched off for your safety. Please rest device for 15-
30mins before restarting.
Device fail to start
Check if device has been used for more than 15mins.
If so, let device rest for 15mins before continuing.
Device may require longer time to cool in warmer
environments.
Check if adapter is plugged into socket.
Check if adapter output is connected to device
power inlet wire.
Jerky motion of massage heads /
Vibrations from device
Excessive pressure may have been applied onto the
device. Reduce the load and try again.
Infra-red lights are on but no
motion from massage heads
Device may be jammed. Remove pressure / load
from the device and press the 'Full Back' button to try
again.
6
1. Do not wash in washing machine or immerse the product or the adapter in water.
2. Always switch off before cleaning and remove the adapter from the socket with
clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried thoroughly. Do
not wipe the product with alcohol or harsh chemicals such as thinner or bleach.
4. Do not overstretch the elastic back straps.
5. Keep away from heat, fire or exposure to direct sunlight.
6. Do not apply excessive pressure or impact onto massager/massage heads.
Application of a direct force in excess of 110 lbs. may damage your massager and
invalidate your warranty. Refrain from over usage of the device.
7. Store the massager in a cool, dry place out of reach of children.
8. Avoid contact with sharp edges or pointed objects which might cut or puncture the
fabric surface.
9. The cover for the neck massager can be removed and washed.
