5
Trouble Shooting
When there is no video output, please:
1. Check if the connection is correct.
2. Check if the USB-C cable is damaged.
3. Check if the HDMI cable is damaged.
4. Check if UHD-301C is powered on, or restart UHD-301C.
When there is only video output, but no audio output, please:
1. Check if the HDMI cable is well connected.
2. Check if your source output is DVI.
3. Check if HDCP is not communicated well; restart your UHD-301C.
When there is no 4K output, please:
1. Check if your source device supports 4K(3840x2160) resolution
2. Check if your HDMI cable supports 4K specification.
When the USB-C device has no output, please:
1. Check if your USB-C cable whether it is damaged.
2. Check if your USB device supports Video output function.
Many phones , tablets and computers with USB-C ports but do not fully support video output
(DP Alt Mode) over USB-C.
It depends on the USB-C device manufacturer. We suggest contacting the manufacturer of
your device to find out if your computer supports HDMI video over USB-C.
3. Check if your Android phone function is enabled.
Notification
Manufacturer reserves the right to make changes in the hardware, packaging and any
accompanying documentation without prior written notice.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of HDMI Licensing LLC in the United States
and other countries.
UHD-301C incorporates HDMI™ technology.
Trademarks and brand names are the properties of their respective owners.
Dolby is a registered trademark of Dolby Laboratories.
DTS is a registered trademark & the DTS logos and Symbol are trademarks of DTS, Inc.
PS4 Pro is a trademark of Sony Computer Entertainment Inc.
Apple, the Apple logo, Mac OS are trademarks of Apple inc.
Android is a trademark of Google Inc.
Microsoft and the Windows logo are registered trademarks of Microsoft Corporation.
The Chrome logo is a registered trademark of Google Inc.
