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WARRANTY INFORMATION
All VitaGlide products feature a two-year warranty. Within the warranty period, we
will repair or replace any part found to be defective upon our examination, but will
not pay shipping costs or other expenses. This Warranty excludes the powder coat-
ed paint finish, which may become scratched with normal use. To obtain warranty
service, call or write to us at the address provided. This warranty is an exclusive
remedy and we are not responsible for any consequential or incidental damages or
injury to person or property. This warranty shall not apply to any product which
has been subject to misuse, negligence, or accident, or has been damaged in ship-
ment, or misapplied, or which have been modified or repaired by an unauthorized
person. This warranty only applies to products owned by persons purchasing
directly from the manufacturer or from our approved dealers or distributors.
Warranty Procedures
To initiate a warranty claim, contact our customer service department. Once the
nature of the problem has been determined the following procedure will be followed:
Within the first 90 days following delivery of the Product
A Return Merchandise Authorization (RMA) will be issued for the return of the
defective component. This RMA number should be clearly displayed on the out-
side of the package containing the returned part.
RMT will pay all freight charges for any component that fails within the first
90 days.
The defective component will be inspected by our technical staff to determine if
the product can be repaired. If the component cannot be repaired it will be
replaced with a new component.
After the 90 days
A Return Merchandise Authorization (RMA) will be issued for the return of the
defective component. This RMA number should be clearly displayed on the out-
side of the package containing the returned part.
The customer is responsible for all freight costs after 90 days.
The defective component will be inspected by our technical staff to determine if
the product can be repaired. If the component cannot be repaired it will be
replaced with a remanufactured component.
