Regintech SkyATA Скачать руководство пользователя страница 57 | Manualshive

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Regintech SkyATA Скачать руководство пользователя страница 57

5. FAQs

Any encounters of problems regarding using this product, please refer to the

following troubleshooting information, which contains a list of many frequently

asked questions (FAQ).

Q1:

How to get latest SkyATA software?

A:

SkyATA supports on-line upgrade after software version 2.1.0.0. If user installs

SkyATA version 2.1.0.0 or later, user will get upgrade reminder whenever
there is a newer SkyATA software release. User can make the decision
whenever SkyATA upgrade reminder pops out. If user chooses “Do not
upgrade and don't remind me”, then user won’t get the upgrade reminder
again unless user uninstalls SkyATA software and installs again. However,
user can check and download the latest version from “Check for latest update”
of SkyATA tray icon at the right bottom corner of Windows desktop as below
when SkyATA is running. User can find current SkyATA software version
from “About” in below tray icon.

Q2: Why SkyATA can't work properly after SkyATA is correctly installed in

my PC USB port?

A:

SkyATA is quite different with regular USB devices like USB keyboard or

mouse. It needs 5V, 500mA power from the USB port. If SkyATA can't work
properly after this device is successfully installed, please unplug this device
and plug into another PC USB port, or replace the USB cable with a new good
quality one between this device and PC USB port or use USB hub with enough
power supply to connect this device and PC USB port.

We found some PC USB port is extended from motherboard through extension

connector/cable and sometimes the connector/cable is at bad quality, it will

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Содержание SkyATA

Страница 1: ...fore Making a Call 19 4 2 SkyATA Icons 20 4 3 SkyATA GUI 20 4 3 1 Option 21 4 3 2 General Setting Page 22 4 3 3 Audio Setting Page 26 4 3 4 Phone Setting Page 28 4 3 5 Speed Dial Setting Page 31 4 3 6...

Страница 2: ...4 10 3 Hang up a Multi Call 45 4 11 Make a Skype Conference Call 45 4 12 Skype Recording 46 4 13 Skype Remote Monitor 49 4 14 Other IM Mode 54 5 FAQs 57 6 Regulation 73...

Страница 3: ...hen call contact again Skype doesn t support Speed Dial function after version 4 0 you can set a speed dial number for a Skype contact or a SkypeOut contact from SkyATA Speed Dial setting page Speed d...

Страница 4: ...cument 1 2 Product Specification Model Number SkyATA Dimensions L x W X H 81x 37x 19 mm Old 67 4 X 36 2 X 17 8 mm Operating System Support Microsoft Windows 10 8 7 Vista or Windows XP SP3 Skype Versio...

Страница 5: ...tact doesn t answer the call Just press two keys through phone keypad to make a preset SkypeOut call Create a Multi Call or pick up a Skype waiting call and switch call between held calls circularly b...

Страница 6: ...wing minimum requirements One Computer running at 1G Hz or better 512 MB RAM with a USB port and a CD ROM drive Microsoft Windows 10 8 7 Vista or Windows XP SP3 50MB free hard disk space Skype version...

Страница 7: ...hange API for the new release we can t guarantee our current SkyATA AP can work with the new update seamlessly You should be able to adopt it for a basic Skype talk but you always can download the lat...

Страница 8: ...5 Next there pops out one window for install Skype Click to Call option Make the decision and click Continue...

Страница 9: ...h engine and MSN your home page options window pops out Make your decision and click Continue 7 After installation is complete Skype will ask for account login or create a new account Please login and...

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Страница 11: ...nd take off the USB connector cover 2 Plug SkyATA dongle USB connector into the computer USB port 3 Connect one telephone cable between the RJ 11 port of SkyATA dongle and the telephone RJ11 port Impo...

Страница 12: ...n Program software into the computer To install the SkyATA AP software 1 After the SkyATA dongle is connected to the computer it will take up to 15 seconds for the Found New Hardware window to appear...

Страница 13: ...et below Digital Signature Not Found window Click Yes to continue installation 4 Then next window will recommend user to close other application programs before continuing to install After other appli...

Страница 14: ...anguage window pops up Choose a preferred language by scrolling down the selection bar After choosing the language click OK 6 The Welcome to the SkyATA Setup Wizard appears Read the on screen instruct...

Страница 15: ...7 In the next window check the box of I accept the agreement after reading the agreement carefully Then Click Next Note User can click Back to go back to the previous step anytime during installation...

Страница 16: ...er for the installation click Next 9 In the next window choose a preferred folder for SkyATA program s shortcuts in Start Menu folder A default folder will appear If this is not a preferred folder cli...

Страница 17: ...ktop and the Quick Launch icon will appear in the left bottom corner of the Windows screen Click Next 11 The next window contains the related installation information and allows the user to select to...

Страница 18: ...us step Skype will invoke one warning window as below figure SkyATA software usually will automatically click Allow access option but user can manually click Allow access in case SkyATA software doesn...

Страница 19: ...cable A Skype program version 6 14 or above is installed and launched in the computer A Skype account has been created and contacts have been added User can set a Skype Speed Dial number for a contac...

Страница 20: ...se refer section 4 12 Skype Recording lets user make Skype voice recording during a Skype call Remote Monitor Please refer section 4 13 Remote Monitor allows user to have Skype video monitor remotely...

Страница 21: ...ter making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary User chooses either OK or Apply button then the new setting will be saved...

Страница 22: ...ese Button Setting Page 4 3 2 General Setting Page This option dialogue provides the basic operation settings including Language selection Auto start up Caller ID Skype recovery button Initial ring Sk...

Страница 23: ...ime SkypeOut country code area code When SkyATA is running PC won t enter into power saving mode and When Remote Monitor function is enabled PC won t enter into power saving mode Language Three langua...

Страница 24: ...bad or slow call connection problem user can try to press this button and user needs to exit Skype and manually re launch Skype then this action can work Initial ring If this setting is enabled an ini...

Страница 25: ...lls and press key to disconnect the current callee The default setting is 10 sec Note This setting will be invalid when multiple call function is enabled SkypeOut country code User can choose the coun...

Страница 26: ...ake up the PC when he wants to use SkyATA for Skype calls Default setting is enable When Remote Monitor function is enabled PC won t enter into power saving mode When user wants to use remote monitor...

Страница 27: ...ce setting SkyATA device volume control User can individually adjust the speaker volume and the microphone volume of SkyATA To adjust the audio wave output volume drag the speaker volume scroll bar To...

Страница 28: ...Skype audio temporary and this setting needs to be unchecked or makes the software exit Default is enable Windows default audio device setting User can select an audio device for other Windows applic...

Страница 29: ...50Hz User can choose a proper ring signal frequency according to the ring frequency of the phone user adopts Usually the ring signal frequency adopted in the U S A is 20Hz The ring signal frequency in...

Страница 30: ...t application By selecting a country the device will activate the specific busy tone frequency and cycle adopted by local Public Switched Telephone Networks in that country Sometimes the connecting PB...

Страница 31: ...version 4 0 and later User can use this page to set speed dial for any Skype user or SkypeOut number There are up to 5 digits for setting If user s Skype version is earlier than Skype 4 0 and user ha...

Страница 32: ...SkyATA will choose SkyATA speed dial setting page as the first priority Skype Speed dial list can be exported as back up for import in future Whenever there is the problem to import speed dial list o...

Страница 33: ...e functions of Multi Call and Conference individually The page includes settings for Multi Call setting Function key and Conference Setting Function key After Multi Call function is enabled the corres...

Страница 34: ...e for the call and hang up phone to close the call Note After SkyATA multi call function is enabled phone keys 1 will be a function key When you make a Skype call especially SkypeOut 800 service calls...

Страница 35: ...t is not necessary and prohibitive to hang up the current Skype call if user wants to use Cheese button function After pressing keys 1 or 2 user can talk to the contact through SkypeOut User can conti...

Страница 36: ...unction is enabled phone keys 1 will be a function key When you make a Skype call especially SkypeOut 800 service calls and press 1 this call will be paused You can press 1 keys again to continue the...

Страница 37: ...skype com When the on line subscription has been completed user should be able to find one service message bar with account status added in the Skype window Then user can start to use SkypeOut service...

Страница 38: ...and China When user s dialing number for these areas reaches a valid phone number SkyATA will dial out immediately For other areas user needs to add key after the dialing number to call out immediatel...

Страница 39: ...3 User might hear a busy tone if the Skype caller hangs up the call before user does 4 7 End a Skype Call 1 Put the phone receiver back onto the telephone 2 Use the Skype window interface to end a cal...

Страница 40: ...tab of Skype main menu to check Voicemail Voicemail can be retrieved by clicking play icon to start and stop as below picture Once Voicemail ends there will be a dial tone coming up and user can choo...

Страница 41: ...ill only be displayed if callee did setup a Skype speed dial number for the caller and callee can call back the Skype contact by using the speed dial number easily without searching efforts User might...

Страница 42: ...ype Caller ID will take SkyATA setting speed dial number for display 4 10 Make a Skype Multi Call Enable the Multi Call function before making a Multi Call and Multi Call function key is 1 User can en...

Страница 43: ...ti call function is enabled phone keys 1 will be a function key When you make a Skype call especially SkypeOut 800 service calls and press 1 this call will be paused You can press the same keys again...

Страница 44: ...conds if the Skype contact doesn t answer the call or hang up during conversation Then a Skype dial tone comes up and user can decide to add a new contact or press 1 keys to switch to the reserved cal...

Страница 45: ...pressing or Multi Call function key 1 when the call enters contact s Voicemail Then a dial tone comes up and user can decide to make a new call or switch to a reserved contact by pressing Multi Call f...

Страница 46: ...kype recording for caller callee or both during a Skype call The recording files will be saved under My document Skype record folder User can manually delete it User can click SkyATA tray icon at the...

Страница 47: ...can press Record button to start recording or press 3 from phone press Pause button to pause recording or press 4 from phone or press Stop button to stop recording or press 5 from phone If user clicks...

Страница 48: ...y pop out when there is a Skype call in progress Default setting is disable Recording auto starts whenever there is a Skype call If it is enabled recording will automatically start based on the record...

Страница 49: ...is 7 seconds User has 7 seconds time to press the first digit of the password and the delay between each input digit can t exceed 7 seconds If user chooses to accept All incoming Skype calls for Remo...

Страница 50: ...with the remote site If the correct password key are pressed within 7 seconds the Remote Monitor function will start to work For incoming Skype calls from unassigned Skype accounts SkyATA will ring th...

Страница 51: ...main window choose Tools Options Audio Settings as below figure to change Skype Microphone and Speakers as the built in microphone and speaker of camera When remote monitor function is disabled SkyAT...

Страница 52: ...omatically and two beep tones prompt message will be played and user needs to press preset password key within wait time for password like 7 seconds through Skype keypad PC keyboard or Skype device If...

Страница 53: ...tely like sending Magic Packets or turn on PC automatically via software program when user wants to use this function Once the Skype account status turns from off line to on line then user can starts...

Страница 54: ...tphones like Lync Google voice hangouts Facebook Messenger Line Yahoo Messenger etc as an audio device by choosing IM mode from SkyATA system tray icon at the right bottom corner of Windows desktop Bu...

Страница 55: ...ser can pick up the phone connected with SkyATA for conversation For IMs without audio device setting GUI user can set PC system audio device as SkyATA However PC s music output will go to the phone i...

Страница 56: ...answer the interrupt IM call When user is on an IM call and there is another interrupt IM call user can pick up the interrupt call through IM incoming call reminder GUI and switch both calls based on...

Страница 57: ...latest version from Check for latest update of SkyATA tray icon at the right bottom corner of Windows desktop as below when SkyATA is running User can find current SkyATA software version from About i...

Страница 58: ...e receiver Then SkyATA should be successfully installed Q4 Why some of my computer USB ports don t work with SkyATA A Some Windows 2000 or Windows XP systems might have driver problem with their USB 2...

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Страница 61: ...tarting Windows In some Windows 2000 systems user might encounter problems after SkyATA program installation completes and Windows 2000 pops up message as below User can click OK button then unplug Sk...

Страница 62: ...bar to find device Name SkyATA exe Not allowed to use Skype Choose this device and click Change button to get the warning window Another program wants to use Skype and make proper choice like Allow th...

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Страница 64: ...dn t install SkyATA AP program at 1st time In some case user might have 1st time plug SkyATA dongle into one Windows 2000 system USB port without installing SkyATA AP program Next time user might plug...

Страница 65: ...Make sure SkyATA has been chosen as the Skype sound device for Audio In Out please refer to FAQ 11 c Please check whether your computer has entered into power saving mode or not User needs to make PC...

Страница 66: ...the original sound device A Right click the volume system tray icon at the right bottom corner of Windows desktop choose Adjust Audio Properties It will come out the Sounds and Audio Devices Propertie...

Страница 67: ...rst before you un plug the SkyATA dongle Q14 How can I uninstall SkyATA AP program A Please follow below two steps a Close SkyATA program by clicking SkyATA system tray icon at the right bottom corner...

Страница 68: ...A Please make sure Skype is launched and on line User can refer to the following possible cases a Skype is not active owing to no internet access and SkyATA program is launched b Skype program is clos...

Страница 69: ...g Always force SkyATA device as Skype audio needs to be enabled This setting can prevent possible Skype audio setting problem and user might not use Skype through SkyATA normally Q24 Why SkyATA setup...

Страница 70: ...setting might leave SkyATA under the control of the remote connecting machine and cause Skype audio setting error in SkyATA Before connecting the PC with SkyATA via Windows remote desktop connection...

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Страница 73: ...r is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and re...

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