ASCENTO • 37 Export St LYTTON QLD 4178 • P: 07 3893 5000 • © 2016
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a) Check and clean filter foam.
b) Check and clean impeller, refer to IMPELLER MAINTENANCE POINT 4. for instructions how to clean and descale
the impeller and pump if there is a build-up of scale which will not simply rub off with water.
c) Check any other items included in the pipe work, e.g. bio-filters, fountains etc for clogging or blockage.
d) Check that the flow-control lever or tap or valve (if fitted) has not moved or been tampered with.
e) “Slow” operation is rarely a fault with the motor or transformer, so check carefully before returning the pump.
2 YEAR REPLACEMENT WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a
consumer as defined by the Australian Consumer Law, you are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure. The following conditions form part of the instructions and do not over-ride your statutory rights.
2. This warranty covers failure due to manufacturing defects within a 2 year period for REEFE™ Pond Pumps
purchased and used in mainland Australia. In the case of a failure covered by warranty within 2 years, the pump
will be replaced - or you can return it to the place of purchase for a refund.
3. Faults or losses or failure caused due to: Accidents, misuse, lack of maintenance, not following these
instructions, damage caused by lightning strike/power surges/spikes/brownouts/operating the pump on power
other than 240volts 50Hz mains power - are not covered by warranty.
4. The complete Impeller set (including shaft), Pre-filter Sponge if fitted, Seals and O-rings are all wearing items
and therefore are not covered for “normal wear and tear”. They are covered by this warranty if they are faulty due
to a manufacturing defect.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred.
6. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then
return the faulty appliance to the original place of purchase with proof of purchase - or an acceptable substitute -
for replacement or refund. Alternatively mail us (PO BOX 650 MORNINGSIDE QLD 4170) or email
[email protected] with a copy of your purchase receipt, a photo of the product and a description
of the problem, and your name and address and phone number - and we will review your request and send you a
replacement directly if we accept your warranty claim. Do not send the product to us unless we ask you to do so.
7. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
8. This product is guaranteed as fit for the purpose of use(s) as stated on the outer packaging and in these
instruction manuals and for NO OTHER USE.
9. IMPORTANT: No electrical appliances last forever. Therefore ALL installations of PUMPS must be constructed to
allow the owner to easily remove the pump for servicing, and to easily remove the pump for replacement,
warranty replacement or upgrading. The installation must NOT be constructed in such a manner that specialized
tools, or paid tradespersons, or external paid contractors, are required to be engaged in order to remove and/or
replace and/or refit the pump. Warranty replacement does not include such costs of removal and re-installation as
we have no control over the method of installation.
10. This pump MUST NOT be installed in any manner that if it were to leak, or fail to work, that it would cause
damage or loss to property or persons. It MUST be installed in a well-ventilated and drained area. All warranty is
void if this condition is not heeded and no liability can be accepted in the case of damage or loss caused by failing
to comply with this condition.
11. The Pump must be correctly earthed and connected to its own separate circuit, with an integral RCD (safety
switch) in the circuit breaker. All warranty is void if this instruction is not followed.
Thank you again, for purchasing our product. We trust it gives you years of trouble-free
water gardening enjoyment.
Made for: ASCENTO GROUP AUSTRALIA 37 Export St, LYTTON, QLD 4178 • P: 07 3893 5000 •
F: 07 3393 6095 • E: [email protected] • W: www.reefe.com.au