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11 Ascento Group Australia P: 1800 807 604 E:
WaterMark Quality System Doc # RQS.1059
2. The pump has come loose off the pipe inside the tank > look inside the tank with a torch to check this > if the water is above the
pump you will need to lower the water level so you can check this properly > if there is water leaking inside the tank have the
original installer return and rectify this, it is not covered by the pump warranty as it is an installation issue.
3. There is a leak in the pipework inside the tank > reduce the water level in the tank until you can see the top of the pump, open a
tap to a slow dribble so the pump starts, then remove the leaf-trap off the tank and use a bright torch to inspect the pipework inside
the tank to see if it is leaking
–
even a slight leak will cause the pump to cycle on/off/on/off > if there is water leaking inside the tank
have the original installer return and rectify this, it is not covered by the pump warranty as it is an installation issue.
5. Pump not pumping properly
1. Too high head or pump under specified > Check specifications.
2. Too low water level > Check the water level in the tank, tank level indicators are not always accurate
3. If a check valve has been installed directly on the discharge of the pump, this will cause the pump controller to malfunction >
Move the check valve to outside of the tank.
6. Safety Switch (RCD) or Circuit Breaker trips when the pump starts
1. Circuit is overloaded with too many appliances connected to it > contact a licenced electrician to install additional circuit
2. Power plug is wet > refer 2.3
3. If none of the above, the Motor may be defective > have it checked by a qualified technician
7. Mains Water does not flow when power is off to the Pump
1.This is very unlikely due to the design of the RM4000-3 system, the possible cause for this problem would be a blockage in one of
the valves, which is not a pump warranty > have the valves disassembled and cleaned by a licensed Plumber, or replaced.
8. Mains Water flows very slowly when power is off to the Pump
1.The Town-water supply is usually less pressure than the pump supply. This is normal, it is not a fault.
If the Town-
water supply is very slo
w (a “dribble”) the possible cause for this
would be a partial blockage in one of the valves, which is not a
pump warranty > have the valves disassembled and cleaned by a licensed Plumber.
2. Filter between pump and house (if fitted) is blocked - change the filter cartridge.
3.Inlet filters on the inlet of the Toilet Cisterns and Washing Machine are blocked - turn the pump and the mains water off,
disconnect the hoses and clean the filters.
9. I have done all above, what do I do now?
If you have followed all the above instructions and continue to have a problem with your RM4000 / RM5000 / RC550 system & if
you are sure the problem is a warranty problem please contact Ascento: Ph: 1800 807 604 or email: [email protected]
We will need your proof-of-purchase and your name, phone number and address. It also is of great assistance if you can take a
couple of photos of the system and email these to us with your details. Note that field-service staff can usually only access in the
hours 9:00am to 3:30pm weekdays excluding public holidays. Please be aware that if our field service agent attends and finds it is
not a warranty problem the applicable charges must be paid by you, at the time of the visit.
For pumps out of warranty please contact a local pump specialist
–
search internet
for “Pump Repairs
in my area
”
Installation issues are covered by the Builders/installers warranty policy.
OPERATING AND MAINTENANCE
1.
OPERATING:
No further action is needed once the system is installed; it will operate automatically
2.
MAINTENANCE: Start by doing
this MONTHLY: for submersible pumps
–
clean the inlet filter screen/first flush diverter
according to manufacturers instructions. Ensure you re-fit the mesh strainer after doing this. If you find no debris, do it 2 monthly,
review and repeat according to the conditions of your tank (installations where there is a lot of trees will need to be flushed
frequently)
3.
No other periodic maintenance is usually necessary, except if low flow rate is found when the MAINS supply is in use, ask a
licensed Plumber to dissasemble and clean blockages from the RM4000-3 valve assembly. This is not a warranty fault it is a
maintenance item. NOTICE TO PLUMBER: avoid adjusting any of the Valves as they are factory set and must not be interfered with.
4.
TROUBLESHOOTING: - Refer to the Troubleshooting Guide.
5.
SPARE PARTS LIST IF REQUIRED: -
RainPro™
RM4000-3 Water Controller - Spare Parts
Order Code
Description
Price inc GST*
RMV3550
RainPro RM4000-3 Valve Assembly
POA
8379
RainPro RM4000 Pressure Controller *external pumps only*
POA
Pump
As per the model supplied
POA
