www.tsicustomerservice.com
A476
7
TROUBLESHOOTING GUIDE
Problem
Root Cause
Corrective Action
1. No power, switches
do not light up.
1. Power cord was not plugged into
the outlet.
1. Check that unit is plugged directly into a standard
120 volt outlet.
2. Stove does not
turn on manually.
2a. No incoming power from the
electrical wall socket or switches.
2b. Improper operation.
2c. Defective switch.
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace power switch.
3. Flames are not
moving.
3a. Defective flame generator drive
motor.
3b. Spinner detached from
the motor.
3a. Replace flame generator drive motor.
3b. Remove the back panel and check to see if “spinner” is correctly
mounted to the motor.
4. Flames are not
visible.
4a. Burnt out light bulb.
4a. Replace 40 watt candelabra bulb.
5. Flames are not
bright.
5a. Normal operation.
5b. Defective dimmer switch.
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer switch.
6. Heater is not
turning off.
6a. Defective Thermostat.
6. Replace Thermostat.
7. Heater is not
turning on.
7a. Improper operation.
7b. Defective switch.
7c. Defective heater blower motor.
7a. Manually press main power button on front of unit.
7b. Replace heater switch.
7c. Replace heater/blower Assembly.
8. Not producing
enough heat.
8a. power strip/surge protector/
extension cord being used.
8b. Location of unit.
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9. Unit blows cool or
cold air.
9. Defective heater blower motor.
9. Replace heater/blower Assembly.
10. Noise with
heater on.
10a. Dirty heater blower motor.
10b. Defective heater blower motor.
10a. Gently vacuum heater blower vents.
10b. Replace heater/blower Assembly.
11. Noise with flames
on and heater off.
11a. Defective flame generator
drive motor.
11b. Dented back panel.
11c. Warped spinner shaft.
11a. Replace flame generator drive motor.
11b. Refer to TSI customer service.
11c. Refer to TSI customer service.
12. Power cord gets
warm.
12. Normal operation.
12. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
13. Is it safe to place
unit on carpet?
13. Product Inquiry.
13. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
14. How many square
feet will my unit
warm up?
14. Product Inquiry.
14. Provides supplemental heat up to 1000 square feet.
15
. Heater doesn’t work,
but Power and
Heaters witches
are in the “ON”
position and
thermostat is set on
the highest level.
15. The thermal protector has
tripped.
15. Turn all switches to the “OFF” position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet
and operate as normal.
