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Version 1.0 - May 29, 2020
I see a lot of networks, but not the one I want to connect to?
The Halo Wi-Fi Extender will only connect to 2.4 GHz networks.
If the network you want to connect to is 5 GHz, the Halo Wi-Fi
Extender will not see that network.
My connectivity is cutting out over the Halo Wi-Fi Extender
when I am very close the Wi-Fi hotspot I am repeating?
The Halo Wi-Fi Extender is a very powerful antenna. If you are
close enough to connect without using the Wi-Fi extender, you
should not use it. In this scenario, the Wi-Fi extender is over
powering the weaker Wi-Fi network you are attempting to
connect to and most likely causing interference for everyone
around you.
My connectivity is cutting out over the Halo Wi-Fi Extender
when I am not close enough to connect without the Halo Wi-Fi
Extender?
The Halo Wi-Fi Extender should be placed 10-15 feet above the
water or ground level. You are most likely over-shooting the
Wi-Fi networks you want to connect to. Because the Wi-Fi
extender emits Wi-Fi perpendicular in relationship to the
antenna, at a height of 10-15 feet, the horizon is between 4-6
miles away. If you mount your Wi-Fi extender incorrectly, you
will likely overshoot all the Wi-Fi access points you are hoping to
repeat, or at the very least, have very poor performance.
I plugged in the Optimizer and antenna but they won’t power
on?
Ensure that you have fully seated the 12v AC power plug into
the Optimizer and have screwed the security fastner onto the
screw firmly but not too tightly.
How do I update the firmware?
First step is exit Wi-Fi extender mode. You can find out if you
are in Wi-Fi extender mode, by logging into the Optimizer’s
UI, and if the section “WiFi Extender Mode” says “enable WiFi
Extender Mode”, you do not need to do anything and can skip
down to “Update the Optimizer’s WiFi” section. If it says
“Disable WiFi Extender Mode”, continue with the next section.
