C O PYR I G HT © 2 0 1 9 R ED.C O M , LLC
9 5 5 - 0 0 1 3 , R EV - AB
|
2 8
RED MOTION MOUNT OPERATION GUIDE
CHAPTER 5:
TROUBLESHOOT THE MOTION
MOUNT
This chapter provides troubleshooting tips for the DSMC
®
RED MOTION MOUNT
®
. If you continue to experience
issues after troubleshooting, submit a Support ticket at
.
CAMERA DOES NOT RECOGNIZE THE MOTION
MOUNT
SYMPTOM
The camera does not recognize an installed MOTION MOUNT.
EXPLANATION
Camera firmware must be v5.1.14 or later to recognize the MOTION MOUNT. If necessary, load the latest camera
firmware, then perform a hardware rediscover.
POTENTIAL RESOLUTIONS
Upgrade your camera firmware to v5.1.14 or later from
at
Perform a hardware rediscover:
Go to
Menu
>
Settings
>
Maintenance
.
Select
Rediscover
.
Select
Yes
on the screen that asks you to confirm the Hardware Rediscover.
The camera turns off.
Turn on the camera.