9
Record Power Guarantee
Record Power Guarantee
1.2.8
the Product has been purchased by you as the
guarantee is not transferable from a private sale.
1.2.9
where the Product has been purchased from a
retailer, the 5 year guarantee is transferable and
begins on the date of the first purchase of the
Product and in the event of a claim under this
guarantee proof of the original purchase date will be
required to validate the warranty period.
2
Claims Procedure
2.1
In the first instance please contact the Authorised
Dealer who supplied the Product to you. In our
experience many initial problems with machines that
are thought to be due to faulty parts are actually
solved by correct setting up or adjustment of the
machines. A good Authorised Dealer should be able
to resolve the majority of these issues much more
quickly than processing a claim under
the guarantee.
2.2
Any damage to the Product resulting in a potential
claim under the guarantee must be reported to the
Authorised Dealer from which it was purchased
within 48 hours of receipt.
2.3
If the Authorised Dealer who supplied the Product
to you has been unable to satisfy your query, any
claim made under this Guarantee should be made
directly to Record Power or its Authorised Distributor
(for details of the Authorised Distributor in your
country please see your Product manual or check
www.recordpower.info for details). The claim itself
should be made in a letter setting out the date and
place of purchase, and giving a brief explanation of
the problem which has led to the claim. This letter
should then be sent with proof of the purchase
date (preferably a receipt) to Record Power or
its Authorised Distributor. If you include a phone
number or email address this will help to speed up
your claim.
2.4
Please note that it is essential that the letter of claim
reaches Record Power or its Authorised Distributor
on the last day of this Guarantee at the latest. Late
claims will not be considered.
3
Limitation of Liability
3.1
We only supply Products for domestic and private
use. You agree not to use the Product for any
commercial, business or re-sale purposes and we
have no liability to you for any loss of profit, loss of
business, business interruption or loss of business
opportunity.
3.2
This Guarantee does not confer any rights other than
those expressly set out above and does not cover
any claims for consequential loss or damage. This
Guarantee is offered as an extra benefit and does
not affect your statutory rights as a consumer.
4
Notice
This Guarantee applies to all Products purchased
from an Authorised Dealer of Record Power within
the United Kingdom of Great Britain and Northern
Ireland. Terms of Guarantee may vary in other
countries – please check with the Authorised
Distributor in your country (details of the Authorised
Distributor for your country can be found in the
manual or at www.recordpower.info).
