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Silent Image Fact Sheet – April 2006
Warranty Information
Satisfaction Guarantee
RECONYX offers a 30-day satisfaction guarantee for all cameras that are purchased directly
from RECONYX. If, for any reason, you are not completely satisfied with products purchased
from RECONYX, you may return the products within 30 days of purchase for a full refund of the
purchase price and applicable taxes.
This guarantee is subject to the following conditions:
•
Hardware products must be returned in the original packaging and must be complete
and in “new” condition. Any damaged or worn products may be subject to a
restocking fee.
•
You must obtain a Return Material Authorization (RMA) number for all products
returned under this money-back guarantee (contact RECONYX for an RMA
before
returning products).
•
You must return the original CDs containing RECONYX software and will be
required to sign an affidavit indicating that all copies of RECONYX software have
been removed from the computers and any physical copies of the software have been
destroyed.
•
Shipping charges will not be refunded.
Limited Warranty
RECONYX hardware products are warranted for one (1) year. If during this period, through
normal use, a hardware product becomes defective due to defects in materials or workmanship,
RECONYX will either repair or replace the product. This warranty is void if a product failure
results from accident, abuse, improper use by Buyer, disassembly, or unauthorized maintenance
and repair.
Software products are licensed to Buyer under the terms of the applicable RECONYX software
license (contained within installation programs). If Buyer wishes to review the software license
agreement before purchasing products from RECONYX, a copy of the software license may be
obtained by request.
Buyer must obtain a Return Material Authorization (RMA) number from RECONYX before
returning any product(s) for repair or replacement. If RECONYX concludes that a returned
product is not defective, Buyer will be notified, the product will be returned to Buyer at Buyer’s
expense, and Buyer may be charged for RECONYX’s examination and testing of the product.
Copyright RECONYX, LLP – www.silent-image.com
Troubleshooting and Technical Support -
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