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3.2. The function confirmation of defective box

need prepare normal earphone to cross 

validation

       

充电盒功能确认.MP4

 

            Confirm box function.mp4 

 

The box needs certain amount of power, that is the green light will flash when open 

the top cover; In addition, also needs normal earphones  (with electricity) and one 
defective box to do cross validation; The test mobile needs to be equipped with realme 
Link; The appearance inspection and cleaning of the box have been completed. 

a.

 

Open the box, the indictor light is on for 10s, close the box, the indictor light is on for 3s

 

b.

 

Use normal left earphone

put into the defective box for test. If the indicator light flashes 

normally, the left charging case is OK

 

c.

 

Use normal right earphone

put into the defective box for test. If the indicator light flashes 

normally, the right charging case is OK

 

d.

 

If the in-box recognition function of box is OK, hold down the key switch for 3s ( to pair 
the phone with the earphone) and the white light will flash(the earphone should be in the 
box, the detailed connection method, please refer to the manual)

to test the function of 

the button and the communication. 
 

Problem judgement: If the normal earphone and the defective box can be connected normally, 
then the charging box function is OK, and can skip to the steps to judge whether the earphone 
is defective; If the internal function of the charging box is abnormal or the button function is 
invalid, the corresponding light effect will not appear if pair the box with earphone. It is 
necessary to confirm with the user whether the box has liquid inflow, falling, external extrusion, 
etc. If so, it will be the customer's responsibility; If no, judge the responsibility based on the 
actual situation. 

 

3.3 Check the function of defective earphone by putting it into box. 

耳机入盒功能检查.MP4

 

Confirmation of earphone in-box function.mp4 

 

Require: use the normal box (with power )+defective earphone to test

you can judge 

the normal box by checking whether the box’s light flashes normally when you take the 
earphone out and put it in the box; The appearance inspection and the cleaning must be 
completed. 
 

a.

 

Put the faulty earphone L into the normal box and check whether the indicator light of 
the charging box is shining. If it is shining, it is normal. 

b.

 

Put the faulty earphone R into the normal box and check whether the indicator light of 
the charging box is shining. If it is shining, it is normal. 

c.

 

If the indicator light on the box is off after the faulty earphone is placed in the box, charge 
the earphone in the box for 20 minutes and repeat step a/b 

 

Содержание Air 3

Страница 1: ...realme Buds Air 3 Troubleshooting manual 1 The diagram form of product positions and cleaning tools ...

Страница 2: ...1 1 The introduction of cleaning tools tweezers cotton swab electric torch ethyl alcohol 1 2 Troubleshoot process ...

Страница 3: ...rt b Remove the foreign matter or dirt by using tweezers and cotton swabs c Confirm whether the foreign matter and dirt can be removed If it can be removed the machine can be used normally d If the foreign matter cannot be removed please send to after sale service center for repair or replacement Responsibility judgment Customer Responsibility such problem is generally caused by improper usage 2 1...

Страница 4: ... for repair and replacement Responsibility judgment Customer Responsibility such problem is generally caused by improper usage 2 1 4 Liquid remains in the USB interface of the charging box a It is recommended to use cotton swabs or tissue to wipe the liquid b Use electric light or mobile phone flash to check the appearance of the USB interface and check whether there are liquid traces c Use the co...

Страница 5: ...ponsibility judgment Customer Responsibility such problem is generally caused by improper usage 2 2 1 The key switch of charging box is damaged or missing If the appearance is damaged do not repair and troubleshoot please send to after sale service for repair and replacement Responsibility judgment Customer Responsibility such problem is generally caused by improper usage ...

Страница 6: ...r Responsibility such problem is generally caused by improper usage For Example the charging box falls to the ground and the buttons are impacted by external forces 2 3 1 The charging box gets stuck when the cover is opened It is recommended to open the cover for several times If the problem still exist please send it to the after sales service center for repair of replacement a Open and close the...

Страница 7: ...to the ground the top cover is impacted by external force or the opening force is too large This situation will also cause the internal components of the charging box to fall off resulting in abnormal sound 2 4 1 Check the pogo pin of the charging box whether there is foreign matter or corrosion Corrosion cannot be repaired please send it to after sale service center for repair or replacement Fore...

Страница 8: ...o pogo pins on the same side need to be pressed separately to judge Pogopin卡顿 mp 4 反复取放 mp4 pogopin stutter mp4 remove and put the earphones repeatedly mp4 Responsibility judgment Customer Responsibility such problem is generally caused by improper usage For example foreign matter and sweat corrosion Etc 2 5 1 The appearance of ear phone SPK Confirm whether any foreign matter is blocked in the SPK...

Страница 9: ...ent Customer Responsibility such problem is generally caused by improper usage 2 5 3 There is foreign matter blocking sound hole or frustrated hole It is recommended to use tweezers cotton swabs and other tools to remove the foreign matte a Use tweezers cotton swabs to clean b Confirm whether the foreign matter can be removed or not if can be removed the machine can be used normally Responsibility...

Страница 10: ...tuck It is recommended to use tweezers cotton swabs and other tools to remove the foreign matte a Use tweezers cotton swabs to clean b Confirm whether the foreign matter can be removed or not if can be removed the machine can be used normally Responsibility judgment Customer Responsibility such problem is generally caused by improper usage 2 5 6 Mic hole deformation damage missing If the appearanc...

Страница 11: ...ally c If not please send to after sale service for repair and replacement Responsibility judgment Customer Responsibility such problem is generally caused by improper usage This kind of problem the PAD s surrounding color is different 2 5 8 The charging PAD deformation damage missing If the appearance is damaged do not repair and troubleshoot please send to after sale service for repair and repla...

Страница 12: ...usage For Example the earphone falls to the ground and be impacted by external forces 3 Function Test 3 1 Check the power of the charging box It is necessary to ensure that there is no foreign matter or corrosion at the earphone PAD and the pogo pin of charging box and the machine has been cleaned clearly a Open the box and judge the power by the indicator light The red light will flash when the p...

Страница 13: ...defective box can be connected normally then the charging box function is OK and can skip to the steps to judge whether the earphone is defective If the internal function of the charging box is abnormal or the button function is invalid the corresponding light effect will not appear if pair the box with earphone It is necessary to confirm with the user whether the box has liquid inflow falling ext...

Страница 14: ...n and cleaning of earphones have been completed a Long press the pairing button for 3s and the box flashes white light to pair the phone with the earphone the name of the Bluetooth is realme Buds Air3 The earphone should be in the box refer to the manual for detailed connection Settings mobile Bluetooth interface turn on Bluetooth and search for Bluetooth devices Find the device named realme Buds ...

Страница 15: ...sten to whether the music in the left and right earphones is playing normally Adjust the bluetooth volume and the volume bar on the player interface Judgment Both ears have sound then both ears play normally If only one ear has sound the speaker of the other earphone is abnormal If there is no sound in both ears the speaker is abnormal For abnormal earphones it is necessary to confirm to the user ...

Страница 16: ...hone is in the box and the cover is closed connect the earphone again for testing touch and ear detection test mp4 Responsibility judgment If the in ear detection function or touch function of earphone is abnormal it should be confirmed with the user whether the earphone has fluid inflow falling external extrusion etc if so it will be the responsibility of the customer If no determine the value ba...

Страница 17: ... of the earphone is abnormal it is necessary to confirm to the user whether the earphone has fluid inflow falling external extrusion etc if so it will be the responsibility of the customer If no determine the value based on the actual situation ...

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